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Helpdesk Report (GROUP/SLA/DEADLINE/etc.)

RBastiaans
Engaged Sweeper

‎07-18-2016 04:41 PM

Good Day,

Looking for the following report;

Open Helpdesk Tickets highlighting the following;

Agent, User, Ticket Num, Assigned SLA, Deadline, State (Open/Hold/etc.)Subject, Last update, Group (Sort By)

Hope you can assist,

Regards,

RB
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