Incomplete list of installed software on scanned clients

[stuart153]

I have a number of PC's that have an incomplete list of installed software after being scanned.
However, if I inspect one of the PC's and use the Advanced Action - "Uninstall Software", this will display the full list of installed software.

I get the following alert when I look at the Errors tab on each of the PC's:
Type: Error
Item: Software
Message: Object reference not set to an instance of an object


There doesn't appear to be any WMI errors, windows firewall is off and remote registry is enabled.

Using the Lansweeper Conectiontester tool is successful when connecting to the PC's.

Any ideas please on what I should be looking at?

Thanks

[stuart153]

Update to 5.0.0.65 has fixed the problem.

After re-scanning all assets, I am now seeing complete software lists on Servers and Workstations

[Hemoco]

We sent you a link with an update for you to try earlier today.

[stuart153]

Hello Lansweeper - do you have an update on this please?

Thanks

[stuart153]

Email has been sent.

Thank you

[Hemoco]

Please contact support@lansweeper.com and provide us with:
- A link to this forum thread.
- Screenshot of the problem.
- The Errorlog.txt file located in Program Files (x86)\Lansweeper\Service on your Lansweeper server.