Incorrect memory count

[XBOCT]

Hi!

Incorrect memory count for some Pc in Lansweeper 4.0
Version 3.52 was fine.

[XBOCT]

Understood.

[XBOCT]

Ok, I'll try as soon as possible (because PC in the production environment).

But Lansweeper 3.5.2 counts memory properly for that PC...

[Hemoco]

XBOCT wrote:
Ok, I'll try as soon as possible (because PC in the production environment).

But Lansweeper 3.5.2 counts memory properly for that PC...

Lansweeper 3.5 showed the memory available to windows.
This was incorrect most of the time because videocard,system memory was subtracted from the total. (ex. 254 MB instead of 256 MB)

V4 counts the actual slots used.

[Hemoco]

You could try:

-A bios upgrade
-Repairing WMI (http://www.lansweeper.com/kb/accessdenied.aspx point 6)

[XBOCT]

There are 2 x 256Mb

[Hemoco]

Looks like WMI is only finding one memory slot filled with 256 MB.
How many slots are filled with how much memory?

[XBOCT]

Of course!

[Hemoco]

Could you please post the output of tables tblphysicalmemory and blphysicalmemoryarray for this computer.