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‎03-09-2012 06:03 PM
Somehow the lsmanage.exe has been removed from the server that Lansweeper is installed on. Short of re-installing Lansweeper is there any way to get into the configuration so I can make changes?
Thanks in advance
Dave Couch
Thanks in advance
Dave Couch
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‎03-20-2012 05:42 PM
I have experianced the same issue, However after performing the reinstall of the Lansweeper service if i try to go to the Web Console i get this error
Internet Explorer cannot display the webpage
What you can try:
It appears you are connected to the Internet, but you might want to try to reconnect to the Internet.
Retype the address.
Go back to the previous page.
Most likely causes:
•You are not connected to the Internet.
•The website is encountering problems.
•There might be a typing error in the address.
More information
I am connected to the internet as well.
Internet Explorer cannot display the webpage
What you can try:
It appears you are connected to the Internet, but you might want to try to reconnect to the Internet.
Retype the address.
Go back to the previous page.
Most likely causes:
•You are not connected to the Internet.
•The website is encountering problems.
•There might be a typing error in the address.
More information
I am connected to the internet as well.
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‎03-20-2012 05:45 PM
smccaugh wrote:
I have experianced the same issue, However after performing the reinstall of the Lansweeper service if i try to go to the Web Console i get this error
Internet Explorer cannot display the webpage
What you can try:
It appears you are connected to the Internet, but you might want to try to reconnect to the Internet.
Retype the address.
Go back to the previous page.
Most likely causes:
•You are not connected to the Internet.
•The website is encountering problems.
•There might be a typing error in the address.
More information
I am connected to the internet as well.
If you only reinstalled the Lansweeper service, no changes were made to your website. Please contact us at support@lansweeper.com and provide us with a screenshot of the error message you are seeing. Please show us the entire browser window.
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‎03-12-2012 05:16 PM
The configuration console executable (lsmanage.exe) should be located in Program Files\Lansweeper\GUIConsole.
Do you happen to have Trend Micro anti-virus software installed? We’ve received reports from some customers that this software mislabels the Lansweeper configuration console as a threat and subsequently deletes it. If this has happened in your case, you will have to add the Lansweeper files to the anti-virus software’s whitelist.
To get the configuration console back, do the following:
- Run the Lansweeper installer again.
- Choose New Installation\Advanced Install.
- Select only the Lansweeper service for re-installation.
No changes will be made to your database.
Do you happen to have Trend Micro anti-virus software installed? We’ve received reports from some customers that this software mislabels the Lansweeper configuration console as a threat and subsequently deletes it. If this has happened in your case, you will have to add the Lansweeper files to the anti-virus software’s whitelist.
To get the configuration console back, do the following:
- Run the Lansweeper installer again.
- Choose New Installation\Advanced Install.
- Select only the Lansweeper service for re-installation.
No changes will be made to your database.
