Lost Lansweeper config utility

[Dave-Couch]

Somehow the lsmanage.exe has been removed from the server that Lansweeper is installed on. Short of re-installing Lansweeper is there any way to get into the configuration so I can make changes?

Thanks in advance
Dave Couch

[smccaugh]

I have experianced the same issue, However after performing the reinstall of the Lansweeper service if i try to go to the Web Console i get this error

Internet Explorer cannot display the webpage

What you can try:
It appears you are connected to the Internet, but you might want to try to reconnect to the Internet.

Retype the address.

Go back to the previous page.

Most likely causes:
•You are not connected to the Internet.
•The website is encountering problems.
•There might be a typing error in the address.

More information

I am connected to the internet as well.

[Hemoco]

smccaugh wrote:
I have experianced the same issue, However after performing the reinstall of the Lansweeper service if i try to go to the Web Console i get this error

Internet Explorer cannot display the webpage

What you can try:
It appears you are connected to the Internet, but you might want to try to reconnect to the Internet.

Retype the address.

Go back to the previous page.

Most likely causes:
•You are not connected to the Internet.
•The website is encountering problems.
•There might be a typing error in the address.

More information

I am connected to the internet as well.

If you only reinstalled the Lansweeper service, no changes were made to your website. Please contact us at support@lansweeper.com and provide us with a screenshot of the error message you are seeing. Please show us the entire browser window.

[Hemoco]

The configuration console executable (lsmanage.exe) should be located in Program Files\Lansweeper\GUIConsole.

Do you happen to have Trend Micro anti-virus software installed? We’ve received reports from some customers that this software mislabels the Lansweeper configuration console as a threat and subsequently deletes it. If this has happened in your case, you will have to add the Lansweeper files to the anti-virus software’s whitelist.

To get the configuration console back, do the following:
- Run the Lansweeper installer again.
- Choose New Installation\Advanced Install.
- Select only the Lansweeper service for re-installation.
No changes will be made to your database.