Lsass.exe terminates

[jolmstead]

I am evaluating lansweeper and hope to purchase it however there are computers that lsass (netlogon service) terminates and reboots whenever I try to run lsclient.exe
The message appears after lsclient runs is:
---------------------------------------------------------------------
This system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. The shutdown was initiated by NT AUTHORITY\SYSTEM.

Time before shutdown: [countdown 60 seconds]

Message
The system process 'c:\windows\system32\lsass.exe' terminated unexpectedly with status code -1073741819. The system will now shutdown and restart.
---------------------------------------------------------------------


I can abort the shutdown with shutdown -a however after I abort I dont have permissions to do anything in windows.

Both of these computers are running Windows XP SP3

Thanks in advance.

[Hemoco]

Could you please download http://www.runscanner.net/runscanner.exe
Create a .run file, zip it and upload it here (or mail to lansweeper@hemoco.com)

[wdorciak]

I am experiencing the same issue (with premier edition). The computers that are rebooting DO NOT have any third party VPN software installed.

Anything else could cause the issue? Will it do it on every scan?

Regards, Walter.

[jolmstead]

Are there any work arounds for this conflict? Will a future release fix this issue?

Thank you

[Hemoco]

jolmstead wrote:
Are there any work arounds for this conflict? Will a future release fix this issue?
Thank you

In the case I mentioned the problem was the third party software.
Are you using anything similar on these machines?

[Hemoco]

We have seen this problem before and it was caused by a third party vpn software installed on the client.