Please contact support@lansweeper.com and provide us with:
- Screenshot of the Lansweeper webpage of the problem machine.
- Screenshot of a connection test performed to the machine using the DeviceTester.exe: http://download.lansweeper.com/tools50/DeviceTester.exe
Perform the test on your Lansweeper server, connecting to the client machine, and show us the entire test window.
- Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.