Few device with Lsagent not excluded from the scan

[Giacva]

Hi,

We are deploying lsagent on our devices. It is working fine for almost all devices. But I have some where the lsagent is good installed and reporting to the server. But there are not excluded from the scan (it don't mention This asset is excluded from agentless scanning (LsAgent only)) and I don't see them in the LsAgent Scanning tab. I don't have find an option to add it. Have you an idee to solve that please ? 

Thanks in advance,

. 

[Giacva]

Hi,

Thanks. No I havent. I reinstalled (un install/install) it one one device and now It is correctly excluded. So I will check with the other. Thanks for your support.

[Giacva]

Hi,

All seems good configured. I will open a ticket too check. Thanks for your support

[Thibo]

Hi!

If some LsAgent clients aren't showing the "LsAgent only" message and aren't appearing in the LsAgent Scanning tab, something might be preventing them from reaching your Lansweeper server.

Here are a couple of things you can check:

• Take a look at the log file on the affected machines. It usually gives some insight into what might be going wrong: Program Files (x86)\LansweeperAgent\lsagentlog.txt

• You can also run this PowerShell command on the LsAgent client itself to check if it can connect to your Lansweeper server on the correct port (if you're using LsAgent for Windows):
  Test-NetConnection <fqdn-or-ip-lansweeper-server> -Port 9524

If the connection fails or there are errors in the log, it could indicate a firewall issue, DNS problem, or something similar.

[Giacva]

Thank you very much for your support. 

I did the test-netconnection and already checked in the logs. All is working fine and I saw in Lansweeper that the device is repporting good. In the scan summary, I sow good that it is scanned by the LsAgent. It only that there are not exclude from the scan automatically.  (it is minus that 10 devices so it's not very important but in case of). 

[Thibo]

Hi, 

It’s great to hear that the LsAgent client is reporting to the Lansweeper server. Usually, the only thing needed for the "LsAgent only" exclusion is that the device needs to be part of a group on the Scanning > LsAgent scanning page in the Lansweeper web console. That group also needs to have the "LsAgent only" option checked. This needs to be done for each group you have where you want to create the exclusion.

If that’s already set up and you’re still seeing the not seeing the exclusion message on the asset page, feel free to create a support case here so we can take a closer look: https://community.lansweeper.com/t5/support-portal/ct-p/support-portal