Lansweeper cloud shows installed packages when it's not.

[PierreEllos]

Python 3.9.2 shows upp in app.lansweeper.com but not on prem lansweeper.
I am unable to find any remnants on the server either. i have rescanned and resynced the server.

We have this issue on a whole lot of servers. (I am also unable to open a support case, i get a blank page when trying to open a case)

How does lansweeper detect applications that's installed?

# /usr/share/python3/py3versions.py  -i
python3.11
# apt list --installed | grep python | grep 3.9
# dpkg -l | grep python | grep 3.9
# apt list --installed | grep python3-all
libpython3-all-dev/stable,now 3.11.2-1+b1 amd64 [installed,automatic]
python3-all-dev/stable,now 3.11.2-1+b1 amd64 [installed,automatic]
python3-all/stable,now 3.11.2-1+b1 amd64 [installed,automatic]

 

 

[DavidPK]

Hello there! 

Our tech support team should be able to assist you with this.  Please open a ticket in our support portal.

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

Using the GatherLogs tool.

[PierreEllos]

Thank you for your response, i've been unable to open a case since the support portal open case link gave me a blank page. That seems to have been fixed now.

I got in touch with lansweeper support by email instead and hopefully we'll be able to get this solved.