We’re currently experiencing a high volume of support requests, which may result in longer response times — Thank you for your patience and understanding.
Lansweeper is not recording installed software in the tblSoftware table software that is installed in "Program Files (x86)" folder on servers running Windows x64 operating systems. What do I need to change to be able to record this software?
an example of software missing would be "C:\Program Files (x86)\Symantec AntiVirus\" There is also a"C:\Program Files (x86)\Symantec\" folder for Live Update. It lists the Live Update in tblSoftware table, but not Symantec AntiVirus.
I am using Lansweeper 3.2. The software shows up under Add/Remove programs in Windows, but is not listed in the software reports for the server. I also listed all software in the dbo.tblSoftware table and the software doesn't show there either.
