Premium won't scan my domain

[cjmusa]

I have loaded Premium and mode authorization code has been accepted.

I have enabled activate scanning

I have provided a DOMAIN DNS & NETBOIS NAME

I have also tried to provide alternate credentials.

I have waited 15 minutes.

When I have Lansweeper browse my system, all it still sees is the 2008 Server that has sucessfully loaded Lansweeper and the SQL Server provided with the Lansweeper installation process.

Now what?

[Hemoco]

See your other post or the problem about the "red" computers;

[cjmusa]

Ok - stopped the service & deleted the errorlog file and then followed the rest of the steps suggested.

Here is the logfile after several hours of scanning. From the main browser screen I see my system is scanning since the scan count keeps going up.

But this doesn't explain why it didn't find the machines that were on in the first place.

I am also concerned after several days of use, that there are 7 "red" machines and these are perfectly functioning XP machines. I understand why Lansweeper would have trouble finding say an embedded Wyse thin client since we are not using terminal services and I can see why the "Safran" machine cannot be scanned since it is an embedded XP computer on a steel bending machine, but I don't see why Lansweeper would have trouble with several XP boxes that are operating just fine?

Here is the errorlog after performing the instructions you requested.

We greatly appreciate your work. We are loving Lansweeper thus far and are looking to 4.0

1/9/2010 11:20:58 AM: Database connection successful, starting up service

1/9/2010 3:37:02 PM: Cannot connect to database, check your config file, will try again in 1 minute
Cannot open database "lansweeperdb" requested by the login. The login failed.
Login failed for user 'lansweeperuser'.
1/9/2010 3:38:04 PM: Database connection successful, starting up service

1/9/2010 3:59:28 PM: Cannot connect to database, check your config file, will try again in 1 minute
A connection was successfully established with the server, but then an error occurred during the login process. (provider: TCP Provider, error: 0 - The specified network name is no longer available.)
1/9/2010 4:00:29 PM: Database connection successful, starting up service

1/11/2010 12:19:34 PM: OMAX-2 QUICKFIX Out of memory
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at LansweeperService.MdlWmi.GetWMI(String Querystr, String Table, LS_Computer& mycomputer, String section, SqlConnection& sqlcon)

1/12/2010 9:24:26 AM: OMAX-2 QUICKFIX Out of memory
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at LansweeperService.MdlWmi.GetWMI(String Querystr, String Table, LS_Computer& mycomputer, String section, SqlConnection& sqlcon)

1/12/2010 10:02:01 AM: SAFAN REGISTRY Not found
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObject.Initialize(Boolean getObject)
at System.Management.ManagementBaseObject.get_wbemObject()
at System.Management.ManagementObject.get_ClassPath()
at System.Management.ManagementObject.GetMethodParameters(String methodName, ManagementBaseObject& inParameters, IWbemClassObjectFreeThreaded& inParametersClass, IWbemClassObjectFreeThreaded& outParametersClass)
at System.Management.ManagementObject.GetMethodParameters(String methodName)
at LansweeperService.MdlRegistry.LSRegistry(LS_Computer& mycomputer, String section, SqlConnection& sqlcon)

1/12/2010 10:02:01 AM: SAFAN IEACTIVEX Not found
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObject.Initialize(Boolean getObject)
at System.Management.ManagementBaseObject.get_wbemObject()
at System.Management.ManagementObject.get_ClassPath()
at System.Management.ManagementObject.GetMethodParameters(String methodName, ManagementBaseObject& inParameters, IWbemClassObjectFreeThreaded& inParametersClass, IWbemClassObjectFreeThreaded& outParametersClass)
at System.Management.ManagementObject.GetMethodParameters(String methodName)
at LansweeperService.MdlRegistry.LSIEActiveX(LS_Computer Mycomputer, String section, SqlConnection& sqlcon)

1/12/2010 10:02:01 AM: SAFAN IEEXT Not found
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObject.Initialize(Boolean getObject)
at System.Management.ManagementBaseObject.get_wbemObject()
at System.Management.ManagementObject.get_ClassPath()
at System.Management.ManagementObject.GetMethodParameters(String methodName, ManagementBaseObject& inParameters, IWbemClassObjectFreeThreaded& inParametersClass, IWbemClassObjectFreeThreaded& outParametersClass)
at System.Management.ManagementObject.GetMethodParameters(String methodName)
at LansweeperService.MdlRegistry.LSIEExtensions(LS_Computer Mycomputer, String section, SqlConnection& sqlcon)

1/12/2010 10:02:01 AM: SAFAN IEBARS Not found
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObject.Initialize(Boolean getObject)
at System.Management.ManagementBaseObject.get_wbemObject()
at System.Management.ManagementObject.get_ClassPath()
at System.Management.ManagementObject.GetMethodParameters(String methodName, ManagementBaseObject& inParameters, IWbemClassObjectFreeThreaded& inParametersClass, IWbemClassObjectFreeThreaded& outParametersClass)
at System.Management.ManagementObject.GetMethodParameters(String methodName)
at LansweeperService.MdlRegistry.LSIEBars(LS_Computer Mycomputer, String section, SqlConnection& sqlcon)

1/12/2010 10:02:01 AM: SAFAN IEBHO Not found
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObject.Initialize(Boolean getObject)
at System.Management.ManagementBaseObject.get_wbemObject()
at System.Management.ManagementObject.get_ClassPath()
at System.Management.ManagementObject.GetMethodParameters(String methodName, ManagementBaseObject& inParameters, IWbemClassObjectFreeThreaded& inParametersClass, IWbemClassObjectFreeThreaded& outParametersClass)
at System.Management.ManagementObject.GetMethodParameters(String methodName)
at LansweeperService.MdlRegistry.LSIEBHO(LS_Computer Mycomputer, String section, SqlConnection& sqlcon)

[Hemoco]

Please do the following:

Stop the lansweeperservice
delete the errorlog.txt file
start the lansweeperservice
let it run for some time
Attach the errorlog.txt file.