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Printers' DNS name returned as name of LANSweeper server

AnthelioHealth
Engaged Sweeper II

‎05-20-2013 10:53 PM

I have an enormous amount of printers showing the DNS name as the name of the LANSweeper server (all other information about the device is correct). This is occurring at multiple sites. Deleting the asset and re-scanning results in the same problem. Printers are not listed in DNS and the LANSweeper IP in DNS is correct.
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Hemoco
Lansweeper Alumni

‎05-21-2013 06:32 PM

Please contact support@lansweeper.com and provide us with screenshots of:
- One problem printer's Lansweeper webpage.
- A connection test performed to the printer using the DeviceTester.exe: http://download.lansweeper.com/tools50/DeviceTester.exe
Perform the test on your Lansweeper server, connecting to the printer's IP address, and show us the entire test window.
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