Hi
I'm testing out lansweeper and the problem occurred. Didn't find a solution for it yet, maybe someone in here can help.
The problem is - I had a complete inventory of my company's assets. I added a comment for one of the assets (The asset is a computer, and I added a comment about its monitor). And problem occurred when I changed the computer name in windows 8. The problem is that when I changed the computers name, lansweeper automatically added a new asset with the new name. My goal was to see if it updates the asset name and keeps the comment. But it actually just added a new asset with the new name and no comment and kept the old one as it was (which is now inactive, because it technically don't exist anymore, because of the name change).
So now there is 2 assets with identical specifications, different names and one has a comment, but I only need one asset with the new name and the comment.
So my question is - Is there a way that when I change an asset/computer name, it just updates the asset in lansweeper and doesn't add a new asset?
Sorry for my bad english!
Best wishes,
Aulis