Problem with logged user

[alerox]

Good morning.
There is something that I can't understand. In the table tblCPlogoninfo the system saves all the login of the discovered clients and for some clients it works. The problem is that I don't get the information of the logged users for the most of my clients. I'm using the agentless discovery and everything else it's working good. I know that there are some problems with Windows 2000 so I don't care about them... the problem is for the other clients!

What I'm missing? Are there some specific configurations that I must activate? Do I have to change something on the "Item Wait Time" section?

Please help... I need this feature!

[Hemoco]

Please contact us at support@lansweeper.com and provide us with the following:
• Screenshot of your web console landing page. You can access your landing page by clicking on the Lansweeper logo in the top left corner of the web console. Please show us the whole page.
• Output of the report below, preferably in Excel format. Replace "YourPC" with the name of one machine not returning logon information.

Select tblComputers.Computername, tblComputers.ComputerUnique,
tblComputers.Domain, tblComputers.Firstseen, tblComputers.Lastseen,
tblComputers.Lasttried, tblComputers.Lasttriggered,
tblComputers.LastScheduled, tblComputers.LastActiveScan,
tblComputers.LastLsPush, tblComputers.Username, tblComputers.Userdomain,
Web40OSName.OSname, tblOperatingsystem.Caption, tblComputersystem.SystemType,
tblCPlogoninfo.logontime, tblCPlogoninfo.Domain As Domain1,
tblCPlogoninfo.Username As Username1, tblCPlogoninfo.ADsite,
tblCPlogoninfo.Ipaddress
From tblComputers Inner Join
tblCPlogoninfo On tblComputers.Computername = tblCPlogoninfo.Computername
Inner Join
Web40OSName On Web40OSName.Computername = tblComputers.Computername Inner Join
tblOperatingsystem On tblComputers.Computername =
tblOperatingsystem.Computername Inner Join
tblComputersystem On tblComputers.Computername =
tblComputersystem.Computername
Where tblComputers.ComputerUnique Like '%YourPC%'
Order By tblComputers.ComputerUnique