QNAP NAS Issue

[mlsoftware]

Hi to all and sorry for my english,

we have Lansweeper 4.0.0.36 with premium license.

In our network we have a QNAP TS-219P

(http://www.qnap.com/pro_detail_feature.asp?p_id=122)

with firmware 3.3.0 Build 0629T

It is formally a NAS but also can act as ftp, mysql, NFS, web servers.

Lansweeper (alsop in previous versions) try to scan it as computer but fail and report

Cannot connect to DCOM port 135 : Firewalled? (storagename)
The RPC server is unavailable 0x800706BA (storagednsname, storagename, storageip)

We need to make some configuration in QNAP or change somewhat in Lansweeper configuration?

I hope to be clear. Thanks in advanced for any help.

King regards.

[mlsoftware]

OK the operation was completed succesfully.

Now device has correctly identified as NAS.

But, now we have another questions:
#1 Can we specify alternate credential only for this device, for istance to access via SSH, that it's enabled on device but identified with red cross in lansweeper web console device specification?
#2 How we can obtain detailed (disk space, etc etc) from device that at this time have SNMP and SSH enabled?

Thanks. Regards

[Hemoco]

mlsoftware wrote:

#1 Can we specify alternate credential only for this device, for istance to access via SSH, that it's enabled on device but identified with red cross in lansweeper web console device specification?
#2 How we can obtain detailed (disk space, etc etc) from device that at this time have SNMP and SSH enabled?

Create an IP range with only this IP address and fill in the needed SSH credentials.

[Hemoco]

that's correct.

[mlsoftware]

Hi,
please confirm our steps.

#1 Lansweeper configuration->Scanning setup->Computer exclusions->Add NAS01 (and NOT NAS01.mydomain.local) to computer name.

#2 Lansweeper configuration->Computers->Select NAS01 and choose PERMANENTLY DELETE SELECTED COMPUTERS.

#3 Force IP RANGE SCAN.

Wait for your response, before to operate.
Thanks

[Hemoco]

Can you try the following:
1) add the computer name of the nas to the list of computers not to scan
2) remove the nas computer from the database
3) You should now be able to detect the nas with IP range scanning.

[mlsoftware]

Hi,

#1 This NAS is always in database, from first our installation of 4.0.0.18 version.
#2 Yes, this NAS is joined to domain to allow folder permission management with domain users/groups. AD see it as a computer.
#3 This installation scan only mydomain domain, therefore we have not specify alternate domain credential.

Thanks.

Regards

[Hemoco]

Was this computer already in the database before the 4.0.0.36 upgrade?
Is this nas published as a computer in active directory?
Do you have specified alternate credentials for "mydomain"?

[mlsoftware]

Sorry, but i have overlooked.

With SNMP disabled:

***************************************
SNMP Not active or community name wrong
Port 139 is open
Port 135 is closed
Domain: MyDomain
Computer: NAS01
VersionMajor: 4
VersionMinor: 9
FTP port is closed
Telnet port is closed
SMTP port is closed
HTTP port is open
HTTP server: http server 1.0
HTTP title:
HTTPS port is open
HTTPS error: Connessione sottostante chiusa: Impossibile stabilire una relazione di trust per il canale sicuro SSL/TLS..
SIP port 5060 is closed
HP jetdirect port 9100 is closed
SSH port 22 is open
The session was closed by the remote connection end.
******************************************

With SNMP Enabled and SSH credential
******************************************
Snmp OID: 1.3.6.1.4.1.2021.250.10
Snmp Hostname: NAS01
Snmp Description: Linux NAS01 2.6.30.6 #1 Tue Apr 27 01:46:40 CST 2010 armv5tel
Snmp Contact:
Snmp Location:
SNMP Active
FTP port is closed
Telnet port is closed
SMTP port is closed
HTTP port is open
HTTP server: http server 1.0
HTTP title:
HTTPS port is open
HTTPS error: Connessione sottostante chiusa: Impossibile stabilire una relazione di trust per il canale sicuro SSL/TLS..
SIP port 5060 is closed
HP jetdirect port 9100 is closed
SSH port 22 is open
uname - a : Linux NAS01 2.6.30.6 #1 Tue Apr 27 01:46:40 CST 2010 armv5tel unknown
uname - n : NAS01
uname - s : Linux
uname - r : 2.6.30.6
uname - v : #1 Tue Apr 27 01:46:40 CST 2010
lshw -short : sh: lshw: command not found
product-name : sh: esxcfg-info: command not found
vendor-name : sh: esxcfg-info: command not found
df -h :
Filesystem Size Used Available Use% Mounted on
/dev/ram 32.9M 15.4M 17.5M 47% /
tmpfs 32.0M 88.0k 31.9M 0% /tmp
/dev/sda4 310.0M 180.8M 129.1M 58% /mnt/ext
/dev/md9 509.5M 52.3M 457.2M 10% /mnt/HDA_ROOT
/dev/md0 1.3T 932.1G 441.8G 68% /share/MD0_DATA
tmpfs 32.0M 0 32.0M 0% /.eaccelerator.tmp
*******************************************

Thanks.

[Hemoco]

This is the connection tester, device tester is a different tool.