Don't know what is going wrong here but I formed a query to show me any product with Microsoft or Adobe in the name of the product. When I view the report, I see the same product key for Office 2007, Office 2003, Office 2000, Adobe 4.0 Standard, Adobe 5.0 Standard, etc... This can't be right! I also don't see any operating systems in the report as they are almost all Windows XP and see none in the report. What could be my issue? Help anyone....