Scanned Devices

[pdizon]

I am currently running a scan and my Scanned Devices only has 23 devices found. While my Scanned computers continues to climb. The number of devices found should be higher. Does anyone have any tips/suggestions that I can try?

Any info would be much appreciated.

FYI, I'm new to using Lansweeper.

Thanks.

[Hemoco]

Please contact us at support@lansweeper.com and provide us with screenshots of the following:
• Your web console landing page. You can access your landing page by clicking on the Lansweeper logo in the top left corner of the web console. Please show us the whole page.
• Your configuration console under Scanning Servers\Your Server\IP Range Scanning\IP Ranges.
• A connection test performed from your Lansweeper server to an unscanned device using the Devicetester.exe, which can be found in Program Files\Lansweeper\Actions on your Lansweeper server. If you are prompted for SSH credentials, you can enter a bogus password. Please show us the entire test window.