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‎10-10-2014 11:11 PM
We have a single PC that appears to have an issue in the database somewhere- what's the most efficient way to remove this device so it can be found again & re-create/create new entry?
PC Name is W32202079
Searching for that name in the main search box is successful, and attempts to open the page
http://lansweeper.edit.to.remove:81/asset.aspx?AssetID=55809
However that page opens to a 500 - Internal Server Error
Searching by serial number returns no results
Going to the main Assets list and searching by either name or serial returns no results.
PC Name is W32202079
Searching for that name in the main search box is successful, and attempts to open the page
http://lansweeper.edit.to.remove:81/asset.aspx?AssetID=55809
However that page opens to a 500 - Internal Server Error
Searching by serial number returns no results
Going to the main Assets list and searching by either name or serial returns no results.
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‎10-13-2014 07:58 PM
Thanks for the prompt reply- as always you guys are the best!
Whatever the system was choking on last Friday appears to have gone away over the weekend, the symptoms are gone and everything is working perfectly- all pages & reports are now showing that asset as expected.
Whatever the system was choking on last Friday appears to have gone away over the weekend, the symptoms are gone and everything is working perfectly- all pages & reports are now showing that asset as expected.

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‎10-13-2014 03:41 PM
Can you send the following to support@lansweeper.com:
-program files/Lansweeper/service/errorlog.txt
-program files/Lansweeper/website/app_data/errorlog.txt
-program files/Lansweeper/service/errorlog.txt
-program files/Lansweeper/website/app_data/errorlog.txt
