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‎03-20-2013 06:12 PM
Hallo
after update Lansweeper to current Version 5.0.0.60 Software are not refresht in database. Lanswepper-Service is getting the information from client but it takes an error in db.
-> Line from error.log:
03/19/2013 13:54:36: COMPUTER-01 SOFTWARE Object reference not set to an instance of an object.
at LansweeperService.DB.GetUniqueKey(IDbConnection sqlConn, String selectSQL, String insertSQL, Object[] parameterValues)
at LansweeperService.Software.GetSoftwareKey(UInt32 hive, String keytoscan, DataTable rst, Asset& myAsset, Boolean& inerror, IDbConnection& sqlcon)
Does anyone has the same problem? It can be a problem upgrading from Version 4 to 5? Database-Structure corrupt?
Thanks & Regards,
Mathias Hähnel
after update Lansweeper to current Version 5.0.0.60 Software are not refresht in database. Lanswepper-Service is getting the information from client but it takes an error in db.
-> Line from error.log:
03/19/2013 13:54:36: COMPUTER-01 SOFTWARE Object reference not set to an instance of an object.
at LansweeperService.DB.GetUniqueKey(IDbConnection sqlConn, String selectSQL, String insertSQL, Object[] parameterValues)
at LansweeperService.Software.GetSoftwareKey(UInt32 hive, String keytoscan, DataTable rst, Asset& myAsset, Boolean& inerror, IDbConnection& sqlcon)
Does anyone has the same problem? It can be a problem upgrading from Version 4 to 5? Database-Structure corrupt?
Thanks & Regards,
Mathias Hähnel
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‎03-20-2013 06:18 PM
Please contact support@lansweeper.com and provide us with:
- A link to this forum thread.
- Any install logs present in Program Files (x86)\Lansweeper\Install on your Lansweeper server.
- Program Files (x86)\Lansweeper\Service\Errorlog.txt.
- Program Files (x86)\Lansweeper\Service\Lansweeperservice.exe.config.
- Program Files (x86)\Lansweeper\Website\web.config.
- A link to this forum thread.
- Any install logs present in Program Files (x86)\Lansweeper\Install on your Lansweeper server.
- Program Files (x86)\Lansweeper\Service\Errorlog.txt.
- Program Files (x86)\Lansweeper\Service\Lansweeperservice.exe.config.
- Program Files (x86)\Lansweeper\Website\web.config.
