Please send billing related questions to sales (https://www.lansweeper.com/contact-sales/) and include your order's Cleverbridge reference number in your email.
Your reseller should whitelist any emails sent by @lansweeper.com, @hemoco.com and @cleverbridge.com. Billing related emails are automatically generated and sent to your reseller by cs@cleverbridge.com, our e-commerce provider Cleverbridge. Note that, due to privacy concerns, these emails are only sent to your reseller and not to you directly.