→ The Lansweeper Customer Excellence Awards 2024 - Submit Your Project Now! Learn More & Enter Here

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
FelipeCisternas
Engaged Sweeper II

Hi everyone.

I am not able to create a support case. We receive the following message:

"We are unable to match the email address you are currently logged in with a customer account in our systems. Please make sure that you are logged in with your business email address or contact our sales team via this link."

We already have verified that we are using our business email address associated with the subscription.

any idea?

Thanks

4 REPLIES 4
Mercedes_O
Community Manager
Community Manager

Hello @KevinA-REJIS thanks for looping me in, @FelipeCisternas  sorry you encountered difficulties with your posts, they were mistakenly flagged as spam but we have manually restored them. I am pleased to confirm that the is now resolved and your post is visible on the thread Re: Need Assistance Creating Tickets? Let Us Know ... - Lansweeper Community - 74121 A member of our support team will be in touch shortly.

KevinA-REJIS
Champion Sweeper III

I tried to reply on that thread many times but does not appear my post, that what I made a new post.

Hmm, not sure what's going on with that, @Mercedes_O do you know if there's an issue with FelipeCisternas' account?

New to Lansweeper?

Try Lansweeper For Free

Experience Lansweeper with your own data.
Sign up now for a 14-day free trial.

Try Now