unable to manually put in MAC address in to new asset

[bob_11]

OK so i realize this is a little off, but we have avaya equip. on our network amoung other propietary equipment that is not scannable. so i see that it uses dns and makes a general asset entry for the device which is great but there is no way for the network mapping to then map it to a switch port becuase there is no field to add a MAC address manually. so from the mac-table on the switch it shows the correct mac address for the switch port, but never maps it to the asset in lansweeper becuase that asset doesnt have a MAC. Is this feature hiden somewhere and im just missing it.. it would seem like this would be an important feature. thanks

[Hemoco]

In a future Lansweeper version you will be able to manually insert MAC addresses, but we do not yet have a release date for this feature.

[bob_11]

thank you for agreeing.. i currently have 30+ devices that just show mac addresses. i have found a half work around which is to trace the mac address and add a custom field to the asset with the mac addres. so if im looking to know what device it is i copy the mac from the switch and paste it in the search...

an easy fix for this from a programing standpoint is to have the CAM table entry that is gathered from SNMP compare not only to a mac address of an asset to make a mapping but also to a custom field, this way no further fields are needed but we can get a more complete switch mapping.... this should only be one extra function and one loop to run through each custom field...

[crashcarr]

We would find this useful as well. We would like to manually add our Shoretel VOIP phones due to them not being able to be scanned in any standard way.

[bob_11]

OK so its expected so whats the work around. as i cant imagine im the only one that has run in to this out of 10000 companies

[Hemoco]

This is expected behavior. You cannot manually add MAC addresses to assets.