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mtaggart
Engaged Sweeper
I upgraded our lansweeper server from 4.2.0.82 to 4.2.0.86 and now the lansweeper.exe service will not start and polling is stopped. I need assistance please.

Here's the event log error message: Service cannot be started. The service process could not connect to the service controller

Attached is the installer log file.

Mike
1 REPLY 1
Hemoco
Lansweeper Alumni
Could you try manually starting the service by launching Services.msc, right-clicking on Lansweeper Server and choosing Start/Restart. (Note that you should not try running the service executable directly. Restart through Windows Services instead.)

If the problem persists, please contact us at support@lansweeper.com and provide us with the following:
- Screenshot of your web console landing page. You can access your landing page by clicking on the Lansweeper logo in the top left corner of the web console. Please show us the whole page.
- Your install.log file.
- The Errorlog.txt file located in Program Files/Lansweeper/Service on your Lansweeper server.