Hi,
There is possbile in the helpdesk config to set permission on ticket state for the user of our organization?
For exemple, I've some ticket state:
- Open
- In progress
- Closed
- Shipping
- IT task
If a user create a ticket, he can only choose "Closed" but he cam see the other ticket states.
If the agent set the ticket state to IT task, the user will always see IT task, but he cannot set this by itself.
I tried to search in the helpdesk config, but I didn't.
Thanks
