User Details Not Updating

[logan5]

I have several users in Lansweeper that will not update their Title, Office location and other details. What could be causing this?

Thanks,

Robert

[Hemoco]

Are these the users on the error computers (PC-1491, ...)?

[logan5]

10 users so far.

[Hemoco]

How many users are affected by this problem?

[logan5]

Yes there are some errors logged, here is the complete text of them:

3/11/2009 5:13:19 PM: Database connection successful, starting up service

3/11/2009 5:14:49 PM: Stopping service

3/11/2009 5:16:20 PM: Database connection successful, starting up service

3/13/2009 10:24:49 AM: PC-1473 Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)

3/15/2009 6:24:34 PM: PC-1473 Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)

3/17/2009 10:05:12 AM: PC-1473 Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)

3/17/2009 12:27:54 PM: PC-1473 Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)

3/17/2009 4:15:15 PM: PC-1550 The remote procedure call failed. (Exception from HRESULT: 0x800706BE)
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at LansweeperService.MdlWmi.GetWMI(String Querystr, String Table, clsComputer& mycomputer, String section, SqlConnection& sqlcon)

3/18/2009 8:29:12 AM: PC-1473 Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)

3/18/2009 8:55:05 AM: PC-1352 The remote procedure call failed. (Exception from HRESULT: 0x800706BE)
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at LansweeperService.MdlWmi.GetWMI(String Querystr, String Table, clsComputer& mycomputer, String section, SqlConnection& sqlcon)

3/18/2009 1:02:23 PM: PC-1491 Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)

3/19/2009 9:13:32 AM: PC-1473 Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)

3/19/2009 3:45:04 PM: PC-1473 Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)

3/21/2009 12:09:22 AM: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
at System.Data.SqlClient.TdsParserStateObject.ReadSniError(TdsParserStateObject stateObj, UInt32 error)
at System.Data.SqlClient.TdsParserStateObject.ReadSni(DbAsyncResult asyncResult, TdsParserStateObject stateObj)
at System.Data.SqlClient.TdsParserStateObject.ReadPacket(Int32 bytesExpected)
at System.Data.SqlClient.TdsParserStateObject.ReadBuffer()
at System.Data.SqlClient.TdsParserStateObject.ReadByte()
at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
at System.Data.SqlClient.SqlInternalConnectionTds.CompleteLogin(Boolean enlistOK)
at System.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, Boolean ignoreSniOpenTimeout, Int64 timerExpire, SqlConnection owningObject)
at System.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(String host, String newPassword, Boolean redirectedUserInstance, SqlConnection owningObject, SqlConnectionString connectionOptions, Int64 timerStart)
at System.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(SqlConnection owningObject, SqlConnectionString connectionOptions, String newPassword, Boolean redirectedUserInstance)
at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, Object providerInfo, String newPassword, SqlConnection owningObject, Boolean redirectedUserInstance)
at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection)
at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnection owningConnection, DbConnectionPool pool, DbConnectionOptions options)
at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject)
at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject)
at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject)
at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)
at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
at System.Data.SqlClient.SqlConnection.Open()
at System.Data.Common.DbDataAdapter.FillInternal(DataSet dataset, DataTable[] datatables, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet, String srcTable)
at LansweeperService.MdlServiceStatus.WriteServiceStatus()

3/21/2009 12:09:27 AM: Timeout expired. The timeout period elapsed prior to obtaining a connection from the pool. This may have occurred because all pooled connections were in use and max pool size was reached.
at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)
at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
at System.Data.SqlClient.SqlConnection.Open()
at System.Data.Common.DbDataAdapter.FillInternal(DataSet dataset, DataTable[] datatables, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet, String srcTable)
at LansweeperService.MdlLicenceCode.checklicense()
at LansweeperService.mdlActivescanning.ActiveScan()
at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()

3/23/2009 12:21:43 PM: Database connection successful, starting up service

3/24/2009 8:50:56 AM: PC-1473 Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)

3/25/2009 8:27:41 AM: PC-1491 Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)

3/25/2009 10:12:40 AM: PEGASUS The remote procedure call failed. (Exception from HRESULT: 0x800706BE)
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at LansweeperService.MdlWmi.GetWMI(String Querystr, String Table, clsComputer& mycomputer, String section, SqlConnection& sqlcon)

3/26/2009 10:17:59 AM: PC-1473 Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)

4/6/2009 12:58:15 PM: Stopping service

4/6/2009 12:59:03 PM: Database connection successful, starting up service

4/6/2009 1:59:03 PM: A transport-level error has occurred when sending the request to the server. (provider: Shared Memory Provider, error: 1 - I/O Error detected in read/write operation)
at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
at System.Data.SqlClient.TdsParserStateObject.ThrowExceptionAndWarning()
at System.Data.SqlClient.TdsParserStateObject.WriteSni()
at System.Data.SqlClient.TdsParserStateObject.WritePacket(Byte flushMode)
at System.Data.SqlClient.TdsParserStateObject.ExecuteFlush()
at System.Data.SqlClient.TdsParser.TdsExecuteSQLBatch(String text, Int32 timeout, SqlNotificationRequest notificationRequest, TdsParserStateObject stateObj)
at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)
at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)
at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)
at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)
at System.Data.SqlClient.SqlCommand.ExecuteDbDataReader(CommandBehavior behavior)
at System.Data.Common.DbCommand.System.Data.IDbCommand.ExecuteReader(CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.FillInternal(DataSet dataset, DataTable[] datatables, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet, String srcTable)
at LansweeperService.MdlServiceStatus.WriteServiceStatus()

4/7/2009 8:42:36 AM: PC-1274 The remote procedure call failed. (Exception from HRESULT: 0x800706BE)
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at LansweeperService.MdlWmi.GetWMI(String Querystr, String Table, clsComputer& mycomputer, String section, SqlConnection& sqlcon)

[Hemoco]

1) Yes, they should be updated. (do you find any errors in the errorlog.txt?)
2) No problem running both, the logon in active scanning is picked up in version 3.5

[logan5]

Ok 2 Questions:
1st
The ones in question were picked up during logins with login script running client. Shouldn't that have scanned full details of logged on user?

2nd
Yesterday we just added active scanning and have now picked up 5 new workstations not scanning. Is there any problem running both with scan upon login and active scanning or does active scanning pick up the client upon login as well?

Thanks.

[Hemoco]

The details should update when the users logon to a workstation (and are scanned)

If they are never logged on to a workstation scanned by lansweeper, the details won't be updated.