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Engaged Sweeper II

I need to be able to set-up users to access the Helpdesk without having to enter their email address when they first connect to the site.The problem being that we use an emulated AD environment that Lansweeper is unable to scan so I cannot import AD users.

So when a user emails in an user account is added but when they first go to the helpdesk site they are asked to enter a password and are then told that the email address is in use.

Is it possible to manually enter all the user details?

AS you can see the username field is greyed out