WMI Access is denied. Stomped, PLZ Help.

[JeffG]

Please help. I've tried all the methods on the forums here to fix this issue. On 3.2 my PC was pickup on Lansweeper. Since we installed the new 3.5. It pickup my computer but now is in the red. I've tried the connection tester 3 ways and all three came up fine. No issues. I tried to rescan my PC but it will not come up and still give this error. I have my firewall turned off. Check my DCOM and it's good. Check my simple file sharing and it's off. Even turned off the guest account off too without any luck. Also got couple other computers that is pickup but is red too. Used the connection tester on them and they are fine too. Any other suggestions please let me know.

-Thanks 🙂

[Hemoco]

Could you provide the following info for one of the computers in error

Screenshot of the error from the webpage
Should be something like "access denied (hostname)"

Remember the part between () this is to where the scanning is done.

Test the connectiontester from the server to the name between () (post a screenshot)

Do a "ping name between ()" (post a screenshot)

tracert ip address (post a screenshot)

Are you using alternate credentials for this host?

[JeffG]

I have remote access to my server and have tried the connection tester to my PC with the same user account and everything is good. Tried all 3 different ways and they all passed.

I have 66 out of 99(+servers) computer in the red that are not scaned. Only 24 computer scanned. Most of them are caused by the WMI error access denied. 33 of the 66 is the accessed denied. I know that the other half is a firewall issue which can be fix easily but, the other 33 is what keeps me boggle to why it will not get scanned properly. Any other suggestions would be greateful.

I double check the GPO for firewall and remote desktop and they seem fine. It's been a couple days now. I even tried using some vbs script on my PC which is not scan by the Lansweeper server.

' Remote Desktop Enable script
Const ENABLE_CONNECTIONS = 1

strComputer = "."
Set objWMIService = GetObject("winmgmts:" _
& "{impersonationLevel=impersonate}\\" & strComputer & "\root\cimv2")

Set colItems = objWMIService.ExecQuery _
("Select * from Win32_TerminalServiceSetting")

For Each objItem in colItems
errResult = objItem.SetAllowTSConnections(ENABLE_CONNECTIONS)
Next


' Firewall Disable script
dim fwMgr
Set firewall = CreateObject("HNetCfg.FwMgr")
Set firewallPolicy = firewall.LocalPolicy.CurrentProfile
firewallPolicy.FirewallEnabled = FAlSE ' FALSE to disable

Anything else would be appreciated. Thanks.

[Hemoco]

Are you sure you are trying the connection tester from the server to the client with the same account as the lansweeper service.
How many clients are affected by this?

[JeffG]

Here is a picture off the access error that Lansweeper pick up on some the PCs.

[Hemoco]

The title of your post said "WMI Access is denied." where did you see this?

[JeffG]

This has affected a couple other computer on the domain. I will try to post a picture or something in a bit.

[Hemoco]

Is this only affecting one computer?

Could you post the exact error message please. (or a screenshot)