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Learn how to install, configure, maintain, and troubleshoot Lansweeper Cloud.

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Knowledge Base Articles

Scan VMware Workspace One UEM (powered by AirWatch) targets

This page describes how to add VMware Workspace One UEM (powered by AirWatch) as a scan target so Lansweeper can retrieve data from devices. Lansweeper can scan VMware Workspace One UEM (powered by AirWatch) devices including Android, iOS (iPhone an...

sophie by Lansweeper Tech Support
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Enable warranty tracking

Learn how to enable warranty tracking on Lansweeper Sites for Dell, Fujitsu, IBM, Lenovo, and Toshiba. This page is for Lansweeper Sites (in the cloud). For Lansweeper Classic, see Warranty check for Dell, Fujitsu, IBM, Lenovo and Toshiba. Lansweepe...

sophie by Lansweeper Tech Support
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Scan server status unknown or sync server status down

This page provides troubleshooting steps for resolving issues with the Lansweeper scanning service connecting to the database. This page is for Lansweeper Sites (in the cloud). For Lansweeper Classic, see Scanserver down, unavailable, or scanning s...

Nils by Lansweeper Tech Support
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Cloud requirement: database

The database cloud requirement was removed in Lansweeper 10.5.0.7. Upgrade to the latest version of Lansweeper for the most up-to-date experience. When you start setting up a link with your Cloud site, some prerequisite checks are performed to ensure...

Susan_A by Lansweeper Alumni
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Back up your installation

This page provides instructions for backing up a Lansweeper installation, which should be performed regularly. This page is for Lansweeper Cloud. For Lansweeper Classic, see Back up your installation. It is recommended that you back up your Lanswee...

Nils by Lansweeper Tech Support
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WMI Access is denied. 0x80070005

This page provides troubleshooting steps for "access denied" scanning errors encountered when using Lansweeper to pull data from Windows computers via WMI. This page is for Lansweeper Cloud. For Lansweeper Classic, see WMI Access is denied. 0x80070...

Nils by Lansweeper Tech Support
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Manage Lansweeper Cloud SSO

This page explains how you can disable or delete domains that are part of your SSO connection, and how to remove the entire SSO connection itself. This feature is available in Pro and higher plans. For more information on plans, check out the pricin...

Nils by Lansweeper Tech Support
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Configure IT Agent Discovery

This page describes how to configure IT Agent Discovery from your Lansweeper Site, and explains how to create or edit discovery actions. IT Agent Discovery is currently a preview feature, so please anticipate occasional adjustments and improvements...

Nils by Lansweeper Tech Support
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View software

This page explains how to explore the software installed on your organization's devices, including creating custom and advanced filter views, managing views and exporting views. From creating personalized custom views to sorting software data by mu...

Nils by Lansweeper Tech Support
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