This article provides an introduction to the Lansweeper help desk. From version 6.0 onward, the Lansweeper software includes a fully functional help desk. At its core, the help desk is a resource for sharing knowledge with people inside or outside of...
From version 6.0 onward, the Lansweeper software includes a fully functional helpdesk. The helpdesk portion of Lansweeper can be displayed in each user's preferred language. English, Dutch, French and German are built-in language options, but you can...
From version 6.0 onward, the Lansweeper Classic software includes a fully functional helpdesk. At its core, the helpdesk is a resource for sharing knowledge with people inside or outside of your company. It boasts a robust ticketing system that allow...
A helpdesk ticket is a conversation, a back and forth between a user and an agent. A user asks a question or reports an issue and an agent responds. If the question or issue is unresolved, the user can reply again and so on. Tickets can come from var...
From version 6.0 onward, the Lansweeper software includes a fully functional helpdesk. At its core, the Lansweeper helpdesk is a resource for sharing knowledge with people inside or outside of your company. It boasts a robust ticketing system that al...
From version 6.0 onward, the Lansweeper software includes a fully functional helpdesk. The helpdesk boasts a robust ticketing system that allows people to ask each other questions and request support. Each helpdesk ticket has a type, a state and a pr...
From version 6.0 onward, the Lansweeper software includes a fully functional helpdesk. The Lansweeper helpdesk includes a robust ticketing system that allows people to ask each other questions and request support. Ticket custom fields allow users and...
When new tickets are sent via email to the helpdesk and imported, dispatching rules can be used to perform automated actions on those tickets. A dispatching rule allows you to automatically change type, state, priority and other properties of incomin...
When dealing with a large number of tickets in the helpdesk, agents need a way to structure those tickets into various overviews. To structure the tickets they work on, agents can use ticket filters. Ticket filters are lists of tickets that meet cert...
Service-level agreements (SLAs) help you ensure that tickets are responded to by agents in a timely manner. They allow you to set company standards for the handling and resolution of tickets, to ensure user satisfaction. You can create specific SLAs ...
