Configure and use Lansweeper's Helpdesk, which includes a ticketing system, knowledge base, calendar, and more.
Each ticket in the Lansweeper helpdesk has a numeric ID, listed next to the ticket title. If you're testing the helpdesk, you may at one point want to delete all of your test tickets and start over. If you do, you may notice that IDs previously assig...
Users and agents that log into the Lansweeper web console are presented with a dashboard that includes, among others, a company news widget. Agents and users with asset management rights can manually drag the widget into their dashboard as well. The ...
In the helpdesk module, tickets can contain images and other attachments. Attachments can come from emails that were imported as tickets or can be added through the web console. Attachments are stored in a folder on your Lansweeper server, not in you...
This page explains how to set up helpdesk tickets in Lansweeper, using either the web console, emails, an API or importing them manually. A helpdesk ticket is a conversation, a back and forth between a user and an agent. A user asks a question or r...
This page explains how to configure, use and create articles in the Lansweeper knowledge base, which is one of Lansweeper's helpdesk features to help centralize your information. The Lansweeper Classic software includes a fully functional helpdesk. ...
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