02-21-2023 12:54 PM - last edited 4 weeks ago by Mercedes_O
If you want to have references to ivanti Heat Incidents within Reports the following code should help, I have used Custom1 Field for the Incident Number, helpful if you log calls, for faults, upgrades etc
'http://HEAT-SERVER/Login.aspx?ProviderName=authentication_provider_name&Role=ServiceDeskManager&Scope=ObjectWorkspace&CommandId=Search&ObjectType=Incident' + '#&CommandData=IncidentNumber,=,0,' + tblAssetCustom.Custom1 + ',string,AND|' As hyperlink_Incident,
tblAssetCustom.Custom1 As hyperlink_name_Incident,
02-22-2023 02:14 PM
And Request
'http://HEAT-SERVER/Login.aspx?ProviderName=authentication_provider_name&Role=ServiceDeskManager&Scope=ObjectWorkspace&CommandId=Search&ObjectType=ServiceReq' + '#&CommandData=ServiceReqNumber,=,0,' + tblAssetCustom.Custom1 + ',string,AND|' As hyperlink_Request,
tblAssetCustom.Custom1 As hyperlink_name_Request,
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