Create Links to ivanti (Heat) Incidents within Lansweeper reports

[ASismey]

If you want to have references to ivanti Heat Incidents within Reports  the following code should help, I have used Custom1 Field for the Incident Number, helpful if you log calls, for faults, upgrades etc 

 'http://HEAT-SERVER/Login.aspx?ProviderName=authentication_provider_name&Role=ServiceDeskManager&Scope=ObjectWorkspace&CommandId=Search&ObjectType=Incident' + '#&CommandData=IncidentNumber,=,0,' + tblAssetCustom.Custom1 + ',string,AND|' As hyperlink_Incident,
  tblAssetCustom.Custom1 As hyperlink_name_Incident,

[rader]

Most likely their custom1 field is set as a hyperlink field.

[tmccloud]

How I apply you above code to my Custom1 Field. Or is there something I need to do in Invanti?

[ASismey]

And Request 

 'http://HEAT-SERVER/Login.aspx?ProviderName=authentication_provider_name&Role=ServiceDeskManager&Scope=ObjectWorkspace&CommandId=Search&ObjectType=ServiceReq' + '#&CommandData=ServiceReqNumber,=,0,' + tblAssetCustom.Custom1 + ',string,AND|' As hyperlink_Request,
  tblAssetCustom.Custom1 As hyperlink_name_Request,