03-21-2023 11:59 AM
We at the helpdesk always write comments as "Internal Note" and do not want the user to get a mail in CC.
Nevertheless, this happens sometimes, especially when we enter the user as a ticket owner or when we forward mails to our helpdesk address.
How can we prevent this in general and enable it only when sending with "Public Note"?
04-11-2023 01:44 PM
Hi @Tega please contact our Support team so that they can look into this for you Contact Support - Lansweeper IT Asset Management
04-06-2023 02:50 PM
To be honest I'd always assumed internal notes were for agents only and users would never see them.
04-06-2023 02:54 PM
Yes, we thought the same, but they get the notes in CC.
Maybe it's only an option which has to be deleted... ?!
04-06-2023 01:53 PM
has anybody an idea?
Or is there no possibilty yet not to integrate the mail-addresses in CC?
We always choose "Internal notice" but the users in CC get an answer too.
Would be great if anybody can help us!
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