Repeatedly sent tickets
The reopened tickets will be repeatedly re-sent to the Inbox and then to the archive. Only by deleting them from the Inbox immediately can they be re-sent at noon. What solutions are recommended?
Forum Posts
File LansweeperAgentService.exe is missing after reboot - LsAgent 12.2.0.1
After updating our 1000+ installations to LsAgent 12.2.0.1, we have the problem with approx. 10% of the clients that the file LansweeperAgentService.exe is missing in the folder C:\Program Files (x86)\LansweeperAgent after a restart of the computer a...
Lansweeper agent can't close helpdesk tickets or enter notes
We have a Lansweeper 4 agent license with 3 enabled agents.The last user we switched to be an agent can see the helpdesk tickets for the groups we assigned to him, however the box for additional comments does not appear, and there is no option to clo...
testconnection.exe
I am looking for testconnection.exe and unable to find it. Is it no longer included with the (new) Network Discovery?
Resolved! Email notifications are no longer being received by either users or the support team.
Hello everyone, I'm experiencing a strange issue with Lansweeper. Emails are set up correctly, and everything seems to work when we use the Mail Checker or the "Test" button in the Helpdesk Email settings. However, when users create new tickets, or e...
Create New Ticket Doesn't Link to Asset
Hi,Currently on version 12.3.2.3, when I click on the "Create New Ticket" from an asset, it doesn't automatically add to the "Assets Concerning" List  As you can see below, it shows aid=2893 in the url but it doesn't link to the Assets Concerning. W...
Accidentally transferred Helpdesk data for old user to wrong account
Working through our helpdesk user list trying to clean up old users or accounts generated when users submit a ticket via email, but have also sent that email to outside people, and I've inadvertently transferred helpdesk data for an old employee to a...
Receiving the error "An error occurred while getting data from the database" in helpdesk
When searching for tickets, we receive the error "An error occurred while getting data from the database", regardless of the search terms used, and regardless of the user doing the search. Any thoughts? We're running on-prem version 11.4.1.9 and I d...
