I'm looking for a way to change ticket contents immediately after they're created. Specifically, we have an email address that automatically creates a ticket and I would very much like to have LANSweeper remove the signature from the tickets being c...
We are fairly new to using the LanSweeper Helpdesk feature and noticed today that when duplicating a ticket, it does not send an email notification when the ticket is created or when assigning to a different team. Is this by design or am I missing a ...
I've noticed that in all the updates on Lansweeper, there hasn't been any news on the helpdesk. Currently, the Lansweeper Cloud site does not have the helpdesk found in the on-prem version. My org fully committed to Lansweeper because of its helpdesk...
For certain users we are missing some AD groups, even though they are in our scan targets, they are not visible to the users.In the targets we put the path to the folder in which the group belongs. Is this enough?
Looking for assistance creating a report that will provide a list of VMs that no one has logged into for at least 90 days, created the below report but does not seem to coincide with the logon times as I see VMs in the list that were recently logged ...
According to above picture my database is Microsoft SQL Server or Microsoft SQL LocalDB?
HI Team, As per the below article we need to enable 88 access level in the AWS for key generation but our AWS team mentioning that there are 168 access level currently, kindly let us know which 88 has to be enabled from the 168-access level list. As ...
We have already installed Lansweeper database, console and service in one server. The database we have is LocalDB. Now we want to move for the multi scanning architecture. In that procedure we are gonna use two servers and got to know we first need t...
Hi guys I need some help.I need to create a task in LAsn so that it exports a record within the Windows Regeditex: Computer\HKEY_USERS\S-1-5-80-3871198407-3985681096-187537395-327373503-1498934226\Software\Googleit would be possible
Recently upggraded to 10.6.1.6. Since then, the Lansweeper Server service stops periodically and I have to restart it, and also Lansweeper doesn't seem to be integrating properly with our e-mail server. After I restart the service, the e-mail incom...
Hello. I need help with a SQL query I'm trying to run in LS. End goal: we want to find all machines with Java installed, but NOT include anything that has the SE Development Kit OR a software known as "Ignition". [Has: Java but NOT (SE Development K...
Hi team,From several mounth I have an issue with "Basic Action" in my lansweeper web site, nothing working fine, I have always message "This action cannot be run due to a web browser configuration issue." for ping, c$, admin$ etc.I'm working with Chr...
Hi, It seems my on-prem LS is suddenly not scanning anymore. The last seen assets and last seen users are all stuck at a certain date and time. Weirdly, this date is on the weekend at a very early hour where nobody would be awake to have done somethi...
I'm just trialling the platform & can see some good results being scanned on my Wired Connection. What I'd like to include is connected devices on my WiFi Network? I've put in the IP Range in Locations but nothing is appearing? Am I going wrong somew...
Hi,Can anyone help clear up the confusion regarding this Chart Widget included in the add-in for the Dashboard and the numbers that its reporting please? I'm not sure of the vertical or horizontal number and where they are coming from. Also, what is ...
