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Find answers to technical questions about Lansweeper.
I am trying to see if anyone has been successful in getting Microsoft Graph to work in GCC High. I am able to configure the server and get 100% successful results using the MailTester tool, but using the same info copied into the app fails with "Acc...
MailTester works sucessfully but on the email account page, I get a never ending "Incoming mail error: Processing client & authentication token error." when configuring with the same permissions, its almost as though it doesn't take the gcc high endp...
Hi All, It's possible I'm trying to cater for an odd problem but if it's possible can you steer me in the right direction.I understand the ticket dispatching works in descending order.Essentially the problem is when a customer emails both Maintenance...
Has anyone come across the issue where you can't filter by custom fields in the helpdesk? Whenever I try, it just sits on Processing... and doesn't ever show the results.
2 days ago I installed the latest version of Lansweeper (11.2.1.2).Since then I do have issues with the mail handling.It doesn't pick up the mails that are in the monitored mailbox.If I restart the service manually it does create the tickets, but no ...
Hi! We are on Lansweeper v. 11.1.1.3.Using the drop-down menus in the "Edit ticket" window is bugged.When I have let's say a Category sub-menu where there's listed several ticket categories then the drop-down menu extends too much so I need to scroll...
Hello,I've configured some agents to have limited rights. They are part of a team that is only linked to two types of tickets. The field "Allow full access to all tickets regardless of team or type" is disabled in the configuration.Unfortunately, the...
Hello, I'm using a form to send helpdesk tickets to our Lansweeper helpdesk system. The problem is that the "From" field in the email coming from the form is the system account that is used to manage the form (M365 SharePoint / Lists / Forms whatever...
