Find answers to technical questions about Lansweeper.
Hi, recently I have been looking at updating our email dispatching rules. I tried to create new ones but get this error now: Error while saving:INSERT INTO htblspecialrulesconditions (ruleid, type, condition, text) VALUES (@p1,@p2,@p3,@p4) Conversion...
I was wondering if there is a possible feature on the helpdesk that allows agents to close out tickets silently so users on the ticket do not get emailed at all. If there is no feature for this is there a possible method or technique that can be done...
Good morning, We're trying to use the delivery rules feature to manage incoming tickets. But when creating the rules, there seems to be a problem writing to the database. How can we resolve this?Error while saving:INSERT INTO htblspecialrulesconditio...
Hello All,I am unable to raise a support request in Lansweeper.Can some body help me out with this?It is for the below issue:We are not able to discover hosts/assets in LanSweeper, even after their creation.
Is there anyway to manually or automatically set an amount of time a ticket would've taken? I've noticed one of the reports that are included in the lansweeper install called "Helpdesk: Time Worked per ticket" and I noticed that the timeworked column...
Hello,We are encountering a problem when analyzing an IP address range.The user configured for this analysis is incorrect, and I can't find where this user is configured. In my scanning credentials the wrong user is not configured.And when I add the ...
Hello, I would like to ask whether Lansweeper supports PostgreSQL as a database engine for hosting its main database. If PostgreSQL is not supported as a primary DB, could you please advise what officially supported options exist for working with Pos...
Hello, there. After auto-update with v12.5.5.7 my Knowledgebase is broken. I can see All categories with the numbers of articles inside (Lansweeper (4) ») but when I open the category appears "No articles for this category yet." There is no articles ...
