Hello Lansweeper Community, We are about to do a version update for both our Jira integrations, for ticket enrichment and also Jira Assets. If you currently use either (or both) or are thinking about it, I would be keen to speak with you, take your f...
We are fairly new to using Lansweeper. We have it setup to use SQL. We are currently on v 11.4.0.4. However, we are getting intermittent errors on the widgets and have not been able to determine how to resolve. Any insight would be greatly apprec...
In my Lansweeper installation, the "Actions" button in the Helpdesk is not showing.The licence is correct and my User is set as Admin + Agent (and the user is made Agent in the general settings).I'm not able to assign Tickets or change states.Any ide...
Hi,I have configured my account with a role of administrator and agent.I have also enabled the "Allow full access to all tickets regardless of team or type" OptionMy expectation is that I would see ALL tickets regaurdless of what teams I am a part of...
We have an outgoing email template to send a message to a user when theu submit a ticket. When a user sends an email to our helpdesk helpdesk@....... and CCs another user (or a specific agent) the Lansweeper template sends an email to both the user t...
In other applications there has been a feature to link tickets. For examplethere is a network outage that is affecting multiple sites / users.We create a main help desk ticket for the first call or wiht the ISP. We start reciving multiple helpdesk ca...
Since Friday Aug 9, 2024 we've been having a weird issue with our Lansweeper installation. All of a sudden emails have stopped working. We have 1 email account setup that pulls in emails and creates tickets, and then it is also used to send out notif...
I am unable to create a support case, I get a page with the error "Sorry, an unexpected issue occurred. Report it here", and then also cannot reply to the post at that link.
