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Forum Posts

Modify ticket Description after saving; replace text

I'm looking for a way to change ticket contents immediately after they're created.  Specifically, we have an email address that automatically creates a ticket and I would very much like to have LANSweeper remove the signature from the tickets being c...

BakerQ by Engaged Sweeper
  • 1 replies
  • 1 kudos

Resolved! Future for the Helpdesk

I've noticed that in all the updates on Lansweeper, there hasn't been any news on the helpdesk. Currently, the Lansweeper Cloud site does not have the helpdesk found in the on-prem version. My org fully committed to Lansweeper because of its helpdesk...

Lynn590 by Engaged Sweeper II
  • 14 replies
  • 2 kudos

Certain Ad groups are not scanned

For certain users we are missing some AD groups, even though they are in our scan targets, they are not visible to the users.In the targets we put the path to the folder in which the group belongs. Is this enough?   

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FGF358 by Engaged Sweeper II
  • 2 replies
  • 0 kudos

Resolved! Create Report : Audit VMs Last Logon > 90Days

Looking for assistance creating a report that will provide a list of VMs that no one has logged into for at least 90 days, created the below report but does not seem to coincide with the logon times as I see VMs in the list that were recently logged ...

ggalati by Engaged Sweeper
  • 1 replies
  • 0 kudos

Resolved! Database type

According to above picture my database is Microsoft SQL Server or Microsoft SQL LocalDB?

Tharaka by Engaged Sweeper
  • 3 replies
  • 0 kudos

AWS scan requirement

HI Team, As per the below article we need to enable 88 access level in the AWS for key generation but our AWS team mentioning that there are 168 access level currently, kindly let us know which 88 has to be enabled from the 168-access level list. As ...

Nik14 by Engaged Sweeper
  • 1 replies
  • 0 kudos

Setting up multi scanning installation

We have already installed Lansweeper database, console and service in one server. The database we have is LocalDB. Now we want to move for the multi scanning architecture. In that procedure we are gonna use two servers and got to know we first need t...

Tharaka by Engaged Sweeper
  • 1 replies
  • 0 kudos

script to export a key in regedit

Hi guys I need some help.I need to create a task in LAsn so that it exports a record within the Windows Regeditex: Computer\HKEY_USERS\S-1-5-80-3871198407-3985681096-187537395-327373503-1498934226\Software\Googleit would be possible

mreis29 by Engaged Sweeper
  • 1 replies
  • 0 kudos

Resolved! Service stopping and e-mail issues after upgrade

Recently upggraded to  Since then, the Lansweeper Server service stops periodically and I have to restart it, and also Lansweeper doesn't seem to be integrating properly with our e-mail server.  After I restart the service, the e-mail incom...

taggsmith by Engaged Sweeper
  • 2 replies
  • 0 kudos

Resolved! Lansweeper Chromium Extension not Working

Hi team,From several mounth I have an issue with "Basic Action" in my lansweeper web site, nothing working fine, I have always message "This action cannot be run due to a web browser configuration issue." for ping, c$, admin$ etc.I'm working with Chr...

shaka17 by Engaged Sweeper II
  • 7 replies
  • 1 kudos

Resolved! LS not scanning anymore all of a sudden

Hi, It seems my on-prem LS is suddenly not scanning anymore. The last seen assets and last seen users are all stuck at a certain date and time. Weirdly, this date is on the weekend at a very early hour where nobody would be awake to have done somethi...

CCC by Engaged Sweeper II
  • 7 replies
  • 1 kudos

Wired & WiFi

I'm just trialling the platform & can see some good results being scanned on my Wired Connection. What I'd like to include is connected devices on my WiFi Network? I've put in the IP Range in Locations but nothing is appearing? Am I going wrong somew...

benfirth by Engaged Sweeper
  • 1 replies
  • 0 kudos