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Engaged Sweeper III
I am looking help with this setting. I want to setup to allow only emails from domains within our organization (we have a few email domains within our organization), but if I select the option "For these domains" and add my domains in, they all get ignored rather than have a ticket created. Tickets are created if I set the setting to "Yes" no problem. With multiple domains, should they be comma or semi-colon separated? Is there any special formatting on how they should be entered (with or without the @)? Thanks in advance for your help.
Engaged Sweeper III
I am still having issues with this filtering. No matter what domain I set to allow in the list, it sends everything to the ignored folder. Any help on this would be appreciated.
Engaged Sweeper III
I have entered the domains I want to allow when no email address is found, but it keeps ignoring all emails. This is the setup I have:

Allow user when E-mail address not found:
X For these domains:

Someone who sends an email to the helpdesk from say the countyofcolusa.com email domain has their email moved to the Ignore folder.
Champion Sweeper III
These are comma separated and should only show the domain part. There should be an example shown in a popup when you hover the question mark icon next to 'Allow user when E-mail address not found'. Example: testdomain.com, lansweeper.com