App push

[BrianM]

I downloaded the Install – Internet Explorer 11 and have only been able to get it to work once.

I made a few modifications (close IE step). I do have the install files located in the correct location on the Lansweeper PC\Server. I got it to work on one laptop, then tried for a second laptop and started getting timeout errors. That laptop that is sitting two desks over from me that nobody is currently using. is powered on, and I can remote control it.

How long do the logs stay in Lansweeper? Is there a way to delete them?

[Susan_A]

BrianM wrote:
How long do the logs stay in Lansweeper? Is there a way to delete them?

Just an FYI for everyone: there is a cleanup option for deployment logs in the web console under Configuration\Server Options. Cleanups are performed when the Lansweeper Server service is started in Windows Services and subsequently every 24 hours.

[esr]

On one of your failed machined check under the main Windows directory for "IE11_main.log"

Around the mid point of the log you should find the info on prereq's and such- will look something like the example log data below. Hopefully the log can give you a few clues on what's happening...

00:06.895: INFO:    Hardware support check succeeded. Installation will continue.
00:06.926: INFO:    Windows 7 operating system detected.
00:06.958: INFO:    Service pack major: 1
00:06.989: INFO:    Service pack minor: 0
00:07.004: INFO:    Service pack name:  Service Pack 1
00:07.207: INFO:    Version Check for (KB2834140) of C:\windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:07.238: INFO:    Version Check for (KB2670838) of C:\windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:07.285: INFO:    Version Check for (KB2639308) of C:\windows\System32\Ntoskrnl.exe: 6.1.7601.23223 >= 6.1.7601.21863 (True)
00:07.363: INFO:    Version Check for (KB2533623) of C:\windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.23223 >= 6.1.7601.21728 (True)
00:07.379: INFO:    Version Check for (KB2731771) of C:\windows\System32\conhost.exe: 6.1.7601.23226 >= 6.1.7601.22045 (True)
00:07.410: INFO:    Checking for correct version of C:\windows\Fonts\segoeui.ttf.
00:07.441: INFO:    Version Check for (KB2786081) of C:\windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:07.566: INFO:    Version Check for (KB2888049) of C:\windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
00:07.738: INFO:    Version Check for (KB2882822) of C:\windows\System32\tdh.dll: 6.1.7601.23142 >= 6.1.7601.22436 (True)
00:47.814: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
00:48.033: ERROR:   Unable to include IESetup Prerequisite Pack: C:\windows\TEMP\IE84A9.tmp\Windows6.1-KB2729094-v2-x64.cab,  Error: 0x00000003 (3). IE Setup Language pack discarded: C:\windows\TEMP\IE15CA4.tmp\KB2729094_amd64.MSU
00:48.126: INFO:    Download for KB2729094 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=258385 -> KB2729094_amd64.MSU.
00:48.189: INFO:    Waiting for 1 prerequisite downloads.
00:59.577: INFO:    Prerequisite download processes have completed. Starting Installation of 1 prerequisites.
01:00.029: INFO:    Launched package installation: C:\windows\SysNative\dism.exe /online /add-package /packagepath:C:\windows\TEMP\IE15CA4.tmp\KB2729094\Windows6.1-KB2729094-v2-x64.cab /quiet /norestart
01:50.932: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
09:18.780: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
09:18.796: INFO:    Waiting for 0 language pack downloads.

[BrianM]

so I don't understand this. I pushed my IE11 script to 6 machines last night. they all failed. I pushed again, minutes later, they all passed. I did nothing to the machines in between. The first go-around they all failed with an error code 40007, failing in step 10, which is the install step for the 64-bit IE11.

Result: Deployment ended: Unknown error (0x9c47). Stop(Failure). Credential: (<domain>\<lansweep>). ShareCredential: (<domain>\<lansweep>).

Command: "\\lansweeper\DefaultPackageShare$\Installers\IE11\IE11-Windows6.1-x64-en-us.exe" /passive /forcerestart /update-no /no-default

[BrianM]

did an update, the newest .Net framework and three optional updates were waiting. Once those were done, IE11 got updated.

Thanks for the help.

[moore_mat · Accepted solution]

Hi BrianM

Just had a quick look through your logs and it looks like there's a prerequisite missing preventing IE11 installing - please have a look here:- http://www.razumny.no/2015/03/resolving-error-code-0x9c47-when-installing-internet-explorer-11/

Hopefully once all the updates are done, you should be good to use the push again.

It's a bit crappy, but I don't think you can check for all prerequisites before these installs...

Hope that helps

Mat