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Forum Posts

We want your feedback: API Integrations in Lansweeper Cloud

If you have a site on Lansweeper cloud and have not tried to do an API integration yet, you might be perfect to give us some feedback on what a good experience looks like. How you can help Share your screen on a call and walk our researcher through y...

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Fe by Lansweeper Employee
  • 1156 Views
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  • 1 kudos

Two users left out of the new ticket creation emails

Where is new ticket creation email list created?  I have two users that even though they're in all the same teams as the others, they're left out of receiving new ticket creation emails.  Can someone tell me the place in which that's determined so I ...

jroachffe by Engaged Sweeper
  • 886 Views
  • 1 replies
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Resolved! How to find biometric devices for Windows Hello

Hi, We would like to start using Windows Hello. This means also being able to login in Windows or unlock a system with biometrics: fingerprint and/or facial recognition. Not all laptops have the hardware onboard required to do this: a fingerprint sca...

edabg by Engaged Sweeper
  • 2735 Views
  • 3 replies
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Windows assets stuck in scanning queue in 11.1.1.3

Since the update to v11.1.1.3 we have 398 windows assets stuck in the scanning queue.They are stuck in the queue and seem to be never scanned or removed from the queue.Before the update to v11.1.1.3 we did not have that problem.We updated from v10.6....

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WuGe by Champion Sweeper
  • 2176 Views
  • 6 replies
  • 0 kudos

Monitor not being detected if already an asset?

Hi all, Yesterday we had some new monitors delivered. I decided to add one as an asset, filled in a description and serial number.  Now the monitor is connected to a machine but it will not as a detected device. I have purposely NOT set a relation fr...

Scanning Server not compatible with Asset Radar

Greetings, we have installed Lansweeper 10.6.2 on a Win Server 2019 virtual machine under Hyper-V and are receiving the following error message when we try to use Asset Radar:Has anybody experienced this issue when running Asset Radar under Hyper-V? ...

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DonMario73 by Champion Sweeper
  • 1497 Views
  • 3 replies
  • 0 kudos