Assets get deleted daily

[bkongara]

Daily morning 8am lansweeper client cleans up 1,000 assets from assets list and scans back to normal count by 4pm, couldn't find a setting which is causing the issue(Total assets 5555 after clean up ~4,500). Tried to open a technical support ticket but couldn't.

[Tim_N]

Hello @bkongara 

For clarification, which version of Lansweeper are you using? Did you install the "On-Prem" version or "Network Discovery"? The answer may change slightly depending on your version. 

[bkongara]

Version 12.3.2.3 and we use both On-Prem and Network Discovery

[Tim_N]

Thanks @bkongara 

The On-premises installation has a place where you can configure the cleanup, deletion, etc. of assets. 

Configuration > Server Options

In that location you can find many options and check-boxes to modify your database cleanup. I'd recommend going through each of those entries to confirm they are set to what you desire. 

When it comes to Network Discovery specifically, at this time there are no clean up options available. This will be coming in the next few months during our next major launch. So, at this time, your Network Discovery installation shouldn't be deleting assets.

Let's consider a few things: 

1. is Asset Radar "enabled"? You may want to review the cleanup and "delete" option(s) for Asset Radar to see if it's deleting assets not discovered in 1 day--or something similar. 

2. you may have enabled the cleanup up assets not found in Active Directory -- if you do not join systems to the domain or don't scan AD, I could see this causing this issue as well. 

3. similar to #2 above, the SCCM settings may also effect your asset counts. 

4. the "general" section of asset cleanup includes deleting assets not seen in x number of days. If this is set to 1, I could see this causing issues, especially over a weekend. 

See if any of these point you in the right direction. Keep us posted how things go. 

[bkongara]

Asset Radar - Unknow is enabled and set to 30 days.
On-Prem - I disabled it yesterday after your suggestion but still it cleaned up today
SCCM - No SCCM environment
General - delete not seen assets set to 90 days

[Tim_N]

Those settings look good.

At this point, I'd recommend reaching out to our support team and make a case with them: Support Portal - Lansweeper Community

They will likely need to look at some logs to see what's going on and triggering these deletions. 

[bkongara]

I post this because I couldn't open a technical support ticket below is the error reason. 
"Sorry, an unexpected issue occurred. Report it here