Hello, I want define some IP location assigned to the devices according the IP assigned to the asset.How can perform this activity? Now all my asset are tagget in the undefined group. How can define this group?Regards
Hey guys!Hoping someone could help me with the LANsweeper ticket autoclosing.I have it configured for a test, I know the ticket will be considered closed once it hits all three of the time values.So the first email is sent 1 hour after the agent plac...
I have an issue with some Linux boxes on my network. How does Lansweeper determine they are Linux and then attempt an SSH? I verified I can SSH with the configured account. I see no error on the asset in Lansweeper showing me that it attempted and fa...
We have been testing the lansweeper helpdesk prior to our release. When reviewing the different charts available on the dashboard the Chart Closed per agent summary always has no results. We have closed several tickets and nothing appears.What is t...
Is there a way to hide tickets for just my account on lansweeper? Ignore does that for all users and not just the user who selected ignore.Does anyone know of a hide for me but not everyone feature for helpdesk?
Hello,I need to Deploy MS Skype for Business 2016 Basic.However, there is always the error message "Package timeout reached. Stopping deployment executable" I tried to distribute with the commands like:/quietInstaller: lyncentry_4417-1000_x86_de-de.e...
Hi Lansweeper Team,I wanted to inquire about importing data into Lansweeper from a text file to a custom field. Currently we are attempting to inventory our Chrome Extensions, and we currently have a method of collecting this data, then appending it...
The email looks identical to a typical ticket email, so it can't be filtered based off keywords like "closed". These emails are unnecessary and add clutter to agent's inboxes.How do we stop them? We've already disabled most helpdesk emails. People em...
