Avaya VOIP

[weinbd]

I am trying to add all our Avaya VOIP phones to the Lansweeper software but I'm having problems seeing the information related to the VOIP handset.

I have added the IP Address range and can see a response from the phones but no other information is collected from the phones apart from the IP address.

Could someone advise what I am doing wrong?

Thanks in advance for your help its much appreciated.

[fjca]

Hi, Avaya VoIP Phones do not have SNMP active as standard, you need to activate it, please check this document:

https://downloads.avaya.com/elmodocs2/security/ipphone_snmp_secv7.pdf

weinbd wrote:
I am trying to add all our Avaya VOIP phones to the Lansweeper software but I'm having problems seeing the information related to the VOIP handset.

I have added the IP Address range and can see a response from the phones but no other information is collected from the phones apart from the IP address.

Could someone advise what I am doing wrong?

Thanks in advance for your help its much appreciated.

[Susan_A · Accepted solution]

We can only pull data from a network device if the device has one or more of the following protocols enabled, preferably SNMP: FTP, HTTP, HTTPS, JetDirect, MOB (Managed Object Browser), SIP, SMTP, SNMP (SNMPv1, SNMPv2 or SNMPv3), SSH, Telnet or WMI. You should:

• Check your VOIP documentation for information on enabling protocols, preferably SNMP.
  
• Test protocol access with Devicetester, documented here.
  
• Rescan the VOIP phones, preferably pulling data from the SNMP protocol. Device scanning instructions can be found here.