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weinbd
Engaged Sweeper
I am trying to add all our Avaya VOIP phones to the Lansweeper software but I'm having problems seeing the information related to the VOIP handset.

I have added the IP Address range and can see a response from the phones but no other information is collected from the phones apart from the IP address.

Could someone advise what I am doing wrong?

Thanks in advance for your help its much appreciated.
1 ACCEPTED SOLUTION
Susan_A
Lansweeper Alumni
We can only pull data from a network device if the device has one or more of the following protocols enabled, preferably SNMP: FTP, HTTP, HTTPS, JetDirect, MOB (Managed Object Browser), SIP, SMTP, SNMP (SNMPv1, SNMPv2 or SNMPv3), SSH, Telnet or WMI. You should:
  • Check your VOIP documentation for information on enabling protocols, preferably SNMP.
  • Test protocol access with Devicetester, documented here.
  • Rescan the VOIP phones, preferably pulling data from the SNMP protocol. Device scanning instructions can be found here.

View solution in original post

2 REPLIES 2
fjca
Champion Sweeper II
Hi, Avaya VoIP Phones do not have SNMP active as standard, you need to activate it, please check this document:

https://downloads.avaya.com/elmodocs2/security/ipphone_snmp_secv7.pdf


weinbd wrote:
I am trying to add all our Avaya VOIP phones to the Lansweeper software but I'm having problems seeing the information related to the VOIP handset.

I have added the IP Address range and can see a response from the phones but no other information is collected from the phones apart from the IP address.

Could someone advise what I am doing wrong?

Thanks in advance for your help its much appreciated.


Susan_A
Lansweeper Alumni
We can only pull data from a network device if the device has one or more of the following protocols enabled, preferably SNMP: FTP, HTTP, HTTPS, JetDirect, MOB (Managed Object Browser), SIP, SMTP, SNMP (SNMPv1, SNMPv2 or SNMPv3), SSH, Telnet or WMI. You should:
  • Check your VOIP documentation for information on enabling protocols, preferably SNMP.
  • Test protocol access with Devicetester, documented here.
  • Rescan the VOIP phones, preferably pulling data from the SNMP protocol. Device scanning instructions can be found here.

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