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01-19-2016 09:49 AM
Solved! Go to Solution.
01-22-2016 04:22 PM
The websites we use to retrieve warranty details are hard coded into the Lansweeper service and cannot be customized. Keep in mind that the manufacturer support links found under Configuration\Asset Pages are *not* used to scan warranty details. These links can be customized, but are only used to turn the serials listed on your asset pages into clickable links. They are not used to actually scan warranty details.
There are no known issues with HP warranty scanning at the moment. In one of our recent releases, we did update our HP warranty scanning procedure to account for the fact that HP split into two separate companies. The URL you are referencing is not used by recent Lansweeper releases to scan warranty details. HP warranty details are retrieved through the links below. As previously mentioned, these links cannot be customized.
https://services.isee.hp.com
http://www.hp.com
http://h20565.www2.hp.com
If you are having issues scanning warranty details, could you:
- If you haven't already, update to the latest Lansweeper release by following the instructions in this knowledge base article.
- Ensure that the “enable warranty tracking on this server” checkbox is checked in the Lansweeper web console under Configuration/Scanning Setup/Server Options. You only need to enable warranty scanning on one scanning server.
- If you are using a proxy server, add your proxy settings in the Lansweeper web console under Configuration/Scanning Setup/Server Options. Warranty information is retrieved online through the following websites:
https://csp.lenovo.com
https://api.dell.com
http://www-947.ibm.com
http://support.ts.fujitsu.com
http://support.toshiba.com
https://services.isee.hp.com
http://www.hp.com
http://h20565.www2.hp.com- Rescan warranties by clicking the Rescan All Asset Warranties Now button under Configuration/Scanning Setup/Server Options. Wait at least an hour for all scans to complete.
- If the issue persists, run the report below to look for warranty scanning errors. Your Lansweeper server may not be able to reach the Internet to retrieve the information.
Select Top 1000000 tblAssets.AssetID,
tblAssets.AssetName,
tblAssets.Domain,
tblAssets.Lastseen,
tblAssets.Lasttried,
tblAssets.ServiceVersion,
tblWarranty.WarrantyId,
tblWarranty.LastWarrantyTry,
tblWarranty.LastWarrantySuccess,
tblWarranty.PurchaseCountry,
tblWarranty.ShipDate,
tblWarranty.ForceUpdate,
tblWarranty.Error,
tblAssetCustom.Manufacturer,
tblAssetCustom.Model,
tblAssetCustom.Serialnumber,
tblAssetCustom.PurchaseDate,
tblAssetCustom.Warrantydate,
tblAssetCustom.SystemSKU
From tblAssets
Left Join tblWarranty On tblAssets.AssetID = tblWarranty.AssetId
Left Join tblAssetCustom On tblAssets.AssetID = tblAssetCustom.AssetID
01-22-2016 04:22 PM
The websites we use to retrieve warranty details are hard coded into the Lansweeper service and cannot be customized. Keep in mind that the manufacturer support links found under Configuration\Asset Pages are *not* used to scan warranty details. These links can be customized, but are only used to turn the serials listed on your asset pages into clickable links. They are not used to actually scan warranty details.
There are no known issues with HP warranty scanning at the moment. In one of our recent releases, we did update our HP warranty scanning procedure to account for the fact that HP split into two separate companies. The URL you are referencing is not used by recent Lansweeper releases to scan warranty details. HP warranty details are retrieved through the links below. As previously mentioned, these links cannot be customized.
https://services.isee.hp.com
http://www.hp.com
http://h20565.www2.hp.com
If you are having issues scanning warranty details, could you:
- If you haven't already, update to the latest Lansweeper release by following the instructions in this knowledge base article.
- Ensure that the “enable warranty tracking on this server” checkbox is checked in the Lansweeper web console under Configuration/Scanning Setup/Server Options. You only need to enable warranty scanning on one scanning server.
- If you are using a proxy server, add your proxy settings in the Lansweeper web console under Configuration/Scanning Setup/Server Options. Warranty information is retrieved online through the following websites:
https://csp.lenovo.com
https://api.dell.com
http://www-947.ibm.com
http://support.ts.fujitsu.com
http://support.toshiba.com
https://services.isee.hp.com
http://www.hp.com
http://h20565.www2.hp.com- Rescan warranties by clicking the Rescan All Asset Warranties Now button under Configuration/Scanning Setup/Server Options. Wait at least an hour for all scans to complete.
- If the issue persists, run the report below to look for warranty scanning errors. Your Lansweeper server may not be able to reach the Internet to retrieve the information.
Select Top 1000000 tblAssets.AssetID,
tblAssets.AssetName,
tblAssets.Domain,
tblAssets.Lastseen,
tblAssets.Lasttried,
tblAssets.ServiceVersion,
tblWarranty.WarrantyId,
tblWarranty.LastWarrantyTry,
tblWarranty.LastWarrantySuccess,
tblWarranty.PurchaseCountry,
tblWarranty.ShipDate,
tblWarranty.ForceUpdate,
tblWarranty.Error,
tblAssetCustom.Manufacturer,
tblAssetCustom.Model,
tblAssetCustom.Serialnumber,
tblAssetCustom.PurchaseDate,
tblAssetCustom.Warrantydate,
tblAssetCustom.SystemSKU
From tblAssets
Left Join tblWarranty On tblAssets.AssetID = tblWarranty.AssetId
Left Join tblAssetCustom On tblAssets.AssetID = tblAssetCustom.AssetID
01-20-2016 11:34 AM
01-19-2016 02:43 PM
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