Cisco IP Phone scanning issue

[ddavis]

All,

Has anyone been successful in scanning Cisco IP phones?  I am working with support to troubleshoot this problem but wanted to ask the greater community here as well.  Phones are detected as webservers or network devices when scanned....which only provides a DNS name and IP address...but I would like to have make, model, serial, etc. captured within Lansweeper.

Our phones have the webpages enabled via 443, which contains most of the information I would like to document/capture....but not sure if there is any mechanism in Lansweeper to pull that information directly?.

Additionally, the phones do NOT support SNMP and the SIP port @5060 drops my connection when attempting to scan with the Devicetester utility....which I assume is due to security controls in place to prevent rogue connections.

Any ideas??

Thanks,

Davis

[DavidPK]

Hi,

Cisco IP phones cannot be fully scanned by Lansweeper unless they expose SNMP or another supported protocol.
Since your Cisco phones:

• Do NOT support SNMP,
• Do NOT allow SIP port interrogation,
• And only expose limited data on their HTTPS web GUI

Lansweeper will only scan the header on the http/https page for this there are no credentials used. In many cases the MAC Address is not available in the http/https section that Lansweeper scans.

Lansweeper has no built‑in mechanism to extract model/serial/make from the phones’ web pages.

So the behavior you’re seeing—phones detected only as “Webserver” or generic “Network device”—is expected with the current product capabilities.