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Forum Posts

New ticket email going to wrong agent email

I have an agent that is not getting emails when he is assigned to them.  He has two AD accounts, john.smith@domain.com  and jsmith.adm@domain.com .  The system is sending these emails to jsmith.adm@domain.com  instead of john.smith@omain.com   I chec...

Understanding how cloud syncing works

Just resolved an issue we were having, however in the on-prem version, the only backup we have is from 11/10/2024, so 166 assets are missing vs what's in the cloud, including asset assignments. The cloud site is correct as of 11/15/2024 (which is whe...

rinks by Champion Sweeper
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Resolved! Lansweeper Service is Missing

An ongoing issue from Friday that we are waiting for senior support for:Our Lansweeper on-prem stopped working Friday morning. Logging into the server, the Lansweeper Service was stopped. Trying to restart it did not work, it went to "restarting" the...

rinks by Champion Sweeper
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  • 2 replies
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Registry and File Scanning - description field

Is it possible to add a Comments/Description style of field for each item on the File scanning and Registry scanning page.  Understanding what each item is capturing or why its required, is impossible without without the ability to add some details t...

Custance by Engaged Sweeper II
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  • 1 replies
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