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Silent Ticket Closing

I was wondering if there is a possible feature on the helpdesk that allows agents to close out tickets silently so users on the ticket do not get emailed at all. If there is no feature for this is there a possible method or technique that can be done...

LeonZ by Engaged Sweeper
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  • 2 replies
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Resolved! Helpdesk email rules

Hi, recently I have been looking at updating our email dispatching rules. I tried to create new ones but get this error now: Error while saving:INSERT INTO htblspecialrulesconditions (ruleid, type, condition, text) VALUES (@p1,@p2,@p3,@p4) Conversion...

lansweeper-it-agent on Linux not showing up in cloud

Hi,installed the debian repostory package lansweeper-repository_7.0.0_amd64.deb on 2 different machines. Afterwards I followed instuctions from https://community.lansweeper.com/t5/sites/install-it-agent-discovery/ta-p/67029#Linux with this line of co...

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ToddHB by Engaged Sweeper
  • 298 Views
  • 1 replies
  • 0 kudos

Get IP Locations List through API

Good day everyone,Looking for the possibility to get a list of IP Locations through API.Couldn't find any reference neither in the API documentation, neither in the public Postman collection.Is it possible and how?Thanks.

-gytis- by Engaged Sweeper
  • 137 Views
  • 1 replies
  • 0 kudos

Cisco IP Phone scanning issue

All,Has anyone been successful in scanning Cisco IP phones?  I am working with support to troubleshoot this problem but wanted to ask the greater community here as well.  Phones are detected as webservers or network devices when scanned....which only...

ddavis by Engaged Sweeper
  • 285 Views
  • 1 replies
  • 0 kudos

Intune scanning on GCC tenants

I am attempting to setup Intune scanning against our GCC High tenant.I am getting an error: No valid or working credentials found for tenant Id 'redacted'I have followed the instructions at https://community.lansweeper.com/t5/scanning-your-network/sc...

jcaruso by Engaged Sweeper
  • 305 Views
  • 1 replies
  • 0 kudos