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mdouglas
Engaged Sweeper III
When I P2V, that is convert a physical machine to VMware, the warranty information is still associated with the new Virtual Machine. It would be helpful if once the serial number is updated to VMware-* or something, that the warranty information is removed. My virtual servers still have IBM warranty information tied to them, which is not correct.
1 ACCEPTED SOLUTION
Susan_A
Lansweeper Alumni
If the initial warranty scan succeeds, but the next one fails, previously scanned warranty data will still be listed on the asset page. Not sure this is something development would really want to change, as keeping the old data seems preferable in most cases. If your Lansweeper server is temporarily unable to connect to the manufacturer's website, previously scanned warranty data will not be removed.

A workaround would be to delete the data (manually or through a script) from the database tables below. (Proceed with caution and create a database backup first.)
  • tblWarranty
  • tblWarrantyDetails

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1 REPLY 1
Susan_A
Lansweeper Alumni
If the initial warranty scan succeeds, but the next one fails, previously scanned warranty data will still be listed on the asset page. Not sure this is something development would really want to change, as keeping the old data seems preferable in most cases. If your Lansweeper server is temporarily unable to connect to the manufacturer's website, previously scanned warranty data will not be removed.

A workaround would be to delete the data (manually or through a script) from the database tables below. (Proceed with caution and create a database backup first.)
  • tblWarranty
  • tblWarrantyDetails