I would like to customize the "Service-level agreement" widget that is part of the default installation. I had hopped I could just copy the aspx file from the Websites\widgets folder into the websites\custom widgets folder and edit it. Unfortunately I found two major roadblocks in doing so:
1. There doesn't appear to be an ASPX file for the service-level agreement widget
2. All the of the ASPX files in Websites\Widgets folder only contain the text as follows
This is a marker file generated by the precompilation tool, and should not be deleted!
So is there a way / place to find the source and edit it as a custom widget. My use case is as follows:
We have a status of "Declined". These tickets are things we can not do or otherwise are not going to get completed. The are essentially closed but we track them using a different category so we can show that they were requests we can not honor. This should not display as SLA violations since they are essentially "closed". I also do not want to just rip the SLA info off the ticket at as I would like to preserve it for record of our performance.
Any input is appreciated!