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Ticket state changing when adding note

We have multiple ticket states (in progress, on hold, waiting for approval, etc) and whenever a ticket has a note added, it changes the status to "in progress", rather than retaining the current status.How can we disable this function, and have it re...

pryan67 by • Champion Sweeper II
  • 1969 Views
  • 0 replies
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WOL.exe does not work well

I have been trying to wake up machine using the built-in "Wake On Lan" button from Lansweeper interface but to no avail. I even using the wol.exe command from Lansweeper server but it's still failed.I have found a wolcmd.exe from internet and copied ...

Alan_LS by • Engaged Sweeper II
  • 1950 Views
  • 0 replies
  • 0 kudos

Xerox Phaser 3260

Good evening, we have several Xerox Phaser 3260 printers in our network. Lansweeper shows the toner levels but does not shows the printed pages. This is the only printer that does not return the printed pages. I added different Xerox OID numbers to t...

jatinder by • Engaged Sweeper
  • 3939 Views
  • 0 replies
  • 0 kudos

User LastLogon Relation with OU and ComputerAsset OU

Hi, I was looking for a post about LastLogon User's OU relation with the ADComputers OU, but could find anything. We are looking to gather a report for the (LastUser + LastUser OU) Grouping it + (AssetComputer + ADComputer OU) Grouping it. So the rep...

akaspar by • Engaged Sweeper
  • 2151 Views
  • 1 replies
  • 0 kudos

User to Devices Report

With the newest version of Lansweeper being able to sync with Intune and it's cloud devices, I notice that if you click a user in Lansweeper it still only populates the Windows computers they are logged into. Now if I search that user specifically, t...

jakehc by • Engaged Sweeper II
  • 1554 Views
  • 0 replies
  • 1 kudos

lsagent - name host

hi... i have 20 servers with the same host name. it 's possible modify host agest to rename asset? if i rename server in lansweeper if restart scanagent create new asset. tks

sixmini by • Engaged Sweeper
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