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Asset model differences between Classic and Sites

I'm raising this item in the forums to try and highlight challenges we're facing in moving from Lansweeper Classic to Lansweeper Sites. Mostly to generate discussion, as there doesn't appear to be a great deal of it.One item I'm noting is differences...

Deployment Package Error Message

Hi everyone,I built out a deployment package for our anti-virus and I keep getting this message. I have tried different account and I still cant get this to run. Does it need its own domain account or local account created? I have tried it with my...

jah88 by • Engaged Sweeper
  • 4874 Views
  • 1 replies
  • 0 kudos

Asset Type Mail Server

How does LanSweeper determine the asset type "mail server"? I noticed we have 4 assets that are asset type mail server, yet none of them actually are, and our actual mail servers are not showing in that list. Thank you!

bchybrd by • Engaged Sweeper
  • 3948 Views
  • 2 replies
  • 0 kudos

Help desk API

Hello,I am trying to use the Helpdesk API to allow end users to create tickets from our intranet site using an HTML form. I haven’t been able to get that working but if I try to add a ticket using the URL (http://lansweeper:81/api.aspx?Action=AddTick...

SkylarP by • Engaged Sweeper
  • 2769 Views
  • 0 replies
  • 0 kudos

Setting Computer AD Description Attribute

I wanted to share a custom action that I created that has helped me tremendously. This custom action will change the AD Description for what ever computer asset your on.It calls on a vbscript file called changeADCompDesc.vbs and passes the computer n...

keys_it by • Engaged Sweeper III
  • 29058 Views
  • 4 replies
  • 0 kudos

Helpdesk notes not sending

My team is having issues when adding public notes to the helpdesk ticket. They are not sending a reply back to the user. We have checked the mail server settings and all seems in order. Are we missing something?

mperriton by • Engaged Sweeper II
  • 1133 Views
  • 1 replies
  • 0 kudos

Unable to open listener port 9524

Sometimes, when restarting the lansweeper service, the service cannot open the listener on port 9524 with the following error:"Cannot configure SSL port: 9524. Listening error on prefix 'https://*:9524/' because it conflicts with a registration exis...

cheche by • Champion Sweeper
  • 2033 Views
  • 0 replies
  • 0 kudos