Showing results for 
Show  only  | Search instead for 
Did you mean: 
Lansweeper Employee
Lansweeper Employee

Hi Lansweeper community!

I wanted to draw your attention to an exciting integration between Lansweeper and TOPdesk that makes it easier to manage your IT assets and service desk operations. This powerful combination brings together the best of both worlds, enhancing your IT service management (ITSM) capabilities and making your day-to-day operations more efficient and effective.

Why This Integration Matters

Keeping your Configuration Management Database (CMDB) up-to-date and accurate is critical for effective IT service management. With Lansweeper's advanced asset discovery and inventory capabilities now integrated with TOPdesk, you can automatically populate your CMDB with real-time, detailed asset information. This means you get comprehensive visibility into your IT environment, helping you manage assets more effectively and make informed decisions.

Benefits of the integration include:

  • Enhanced IT Asset Visibility: Keep TOPdesk’s CMDB updated with detailed Lansweeper data for current and accurate asset information.
  • Improved Incident Management: Use real-time data to quickly identify and resolve issues, speeding up resolution times.
  • Streamlined Change Management: Plan and execute changes confidently with accurate asset data for better impact assessments.
  • Compliance and Security: Stay compliant and manage security risks proactively with detailed asset information and vulnerability assessments.
  • Increased Efficiency: Automate asset data synchronization to reduce manual entry and errors, freeing your IT team for strategic tasks.
  • Comprehensive Reporting: Combine Lansweeper’s asset data with TOPdesk’s service management data for valuable insights into performance, trends, and compliance.

This integration is already being used by customers like Fagus-GreCon, who is leveraging Lansweeper to populate its CMDB and accelerate issue resolution for its rapidly growing IT estate. Read the case study to learn more!

Want to try it out for yourself? Learn more about how to set up and make the most of this powerful integration. 

As always, feel free to share your experiences and any questions you have right here in the community.

The Lansweeper Team