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Engaged Sweeper
Is there an existing method to limit ticket auto-responses to go to the sender only, and not to everyone on the sender's original email? Example: Employee termination list being sent to help email account (which is monitored by lansweeper) and also about 10 other recipients. Ticket creation reply is going to everyone on the original email list instead of just the HR person that sent the email.
Engaged Sweeper

I have the same question. Is there a way to achieve the behavior described above? Can we make it a feature request?

Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

This is already a feature request. Features on our customer wish list get development priority based on a combination of customer demand and difficulty to implement. As such, we aren't able to guarantee that this feature will be implemented or provide you with an estimated release date at this time.