Auto close ticket based on email

[SysAdminMad]

I am setting up a test with a supplier to for them to receive tickets from me ,and reply to my tickets from their support system.
We both have on-prem solutions. The supplier use TopDesk.

I am looking to auto close tickets when a specific phrase is used in the content of the email being received in Lansweeper from the Supplier.

Is there a way to configure LS too do this?
I have tried "Ticket Dispatching" rules, but they do not seem to apply to new tickets.

Similar issue

Parsing incoming email content - Lansweeper Community - 39112

[DavidPK]

Hi,

Unfortunately we did not have a feature to auto close tickets based on a phase only based off of states.