Error: Upgrade to LS 111011 cannot get SQL instance name

[Mister_Nobody]

I try to upgrade LS from 10616 to 111011 but get SQL instance name error

return error 5, access denied

[Lansweeperuser7 · Accepted solution]

Got this reply from the support regarding this issue:

[Mister_Nobody]

I will wait fix!

[qvH9Eg4Z8KCm8Dd]

Guess I'll just wait it out till the next installer drops then...

[RolandB]

It´s not work for me.

I will open a support ticket.

[SBaha]

That happened to me as well.  I tried a couple of times and received the same error message.  I then restarted the server, logged back in and tried it again.  I don't remember if I stopped the LS Service before doing that or not, but when I ran the installation again, it completed fine.

[RolandB]

The same problem from 10.6.1.6 to version 11
After say OK the installations is ongoing, but I wait for a installations....

[Mister_Nobody]

>After say OK the installations is ongoing, but I wait for a installations....
There is no upgrade database!

[Mister_Nobody]

declare @dir nvarchar(4000)

exec master.dbo.xp_regread
N'HKEY_LOCAL_MACHINE',
N'Software\Microsoft\MSSQLServer\Setup',
N'SQLPath',
@dir output
select @dir

> return NULL

exec master.dbo.xp_instance_regread
N'HKEY_LOCAL_MACHINE',
N'Software\Microsoft\MSSQLServer\Setup',
N'SQLPath',
@dir output
select @dir

>return c:\Program Files\Microsoft SQL Server\MSSQL14.MSSQLSERVER\MSSQL

[Mister_Nobody]

• We don't use azure.
• We have LS&SQL2017 on-premise.
• LS server doesn't have internet access.